I purchased a (downloadable) plugin on Avid.com and have not received download link

[the_red_plains]

I purchased Structure 2 from Avid.com 3 days ago. The confirmation page said I would get a link to download the plugin in my confirmation email. The confirmation email did not contain a download link.

The confirmation email did say that I could just download it from my Avid.com account page but I have looked all over my account page, and have spent a lot of time searching through the "My Products" page specifically, but it is nowhere to be found.
It seems impossible to talk to a human on their phone system. I have tried emailing twice via the form in my Avid.com account and still have not heard back.

Does anyone know anywhere else I could check to get this download? Or does Avid have customer support specifically for their store?

Thanks.

[cwsand]

I'll get someone to look into it for you.

[the_red_plains]

Thank you! Let me know what information you need from me.

I appreciate the quick reply.

[the_red_plains]

Hello,

Just checking in to see if you have had any luck reaching out for someone to look into this.

Thanks.

[cwsand]

Unfortunately I'm not having much luck. Jeffro will be back next week but you may want to go ahead and open a support ticket to get things moving. Sorry for the delay. I will let Jeffro know about this ASAP.

[the_red_plains]

Well, my account says I have an ASC for 1 service. I tried to enter it on the online ASC form and it told me the code has already been used. Do you work at Avid? Is there any way I could just get my money back at this point? I can just buy the product on Sweetwater and have it instantly available for download.

[the_red_plains]

Do you know if there is any way I could just get my money back at this point? I just want to use Structure, and I can get an instant download of it from elsewhere.