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  #1  
Old 01-14-2014, 10:55 PM
notedmusic notedmusic is offline
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Join Date: Feb 2012
Location: California, near LA
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Default ASC

I was told that we may receive one complimentary ASC when we purchased our product.

Where can I find it?

I'm dying here with crashing on Win 8 Pro.

I don't feel I should have to pay for support on it, since this seems to be a new issue to PT 11.1.1 and my Plugins work 100% in standalone.

Besides that there is no way to isolate plugins on PT11- it just reconfigures the build location.
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MAC PRO 32gb ddr3 12-core 1TB D700 "DarthVader"
Pro Tools 11 HD
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  #2  
Old 01-14-2014, 11:49 PM
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JFreak JFreak is offline
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Default Re: ASC

It was emailed you to your registered email address.
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  #3  
Old 01-15-2014, 12:46 AM
notedmusic notedmusic is offline
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Default Re: ASC

Quote:
Originally Posted by JFreak View Post
It was emailed you to your registered email address.
I don't see it anywhere. I've scrubbed my email for the ASC.
__________________
Composer/Sound Designer
MAC PRO 32gb ddr3 12-core 1TB D700 "DarthVader"
Pro Tools 11 HD
HD Omni/Thunderbolt Native
A bucketload of libraries
www.Reverbnation.com/jedediahjenk
www.soundcloud.com/jedediahjenk
notedmusic.wix.com/jedediahjenk
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  #4  
Old 01-15-2014, 01:07 AM
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JFreak JFreak is offline
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Default Re: ASC

But you have registered the product, haven't you?
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  #5  
Old 01-15-2014, 01:09 AM
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JFreak JFreak is offline
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Join Date: Jan 2003
Location: Tampere, Finland
Posts: 16,603
Default Re: ASC

The email should look something like this (check your spam box as well):

Code:
Subject:
Pro Tools - COMPLIMENTARY ACCESS CODE INCLUDED

Message:
Thank you for registering your Pro Tools HD product.

This e-mail is to confirm your registration and to deliver your Avid Support Code.

YOUR COMPLIMENTARY AVID SUPPORT CODE IS xxxxxxxxx

We are confident you will find the initial set-up and use of your product both easy and rewarding. We know you will be empowered by the exciting features of your Pro Tools HD product and to help with your new endeavor, we have provided some helpful information below that will make using your new product that much easier.

Should you require more in-depth technical support for your Pro Tools HD product you will need to use your Avid Support Code to obtain assistance.  You are entitled to submit complimentary online support cases through our online Support Center for 90 days from date of registration. You are also entitled to two (2) complimentary assisted support cases via phone during this 90-day period.
------------------
Avid has built and maintains one of the largest worldwide customer support networks in the industry.  

To obtain online assisted support for your Pro Tools product, please go to the following page: http://www.avid.com/ASCform . You will be prompted to enter your ASC.

To obtain telephone support for your Pro Tools product you should contact the telephone number listed below. 

You will need to enter the Avid Support Code (ASC) as shown above to be routed to an Avid Support Engineer for your product.

Telephone Support Americas: 
Tel: 1-650-731-6100

Telephone Support Europe:
Tel: 00800 868 24555 (freephone) or +44 (0) 1753 653 322 UK
Tel: 00800 86824777 (freephone) or +44 (0) 1753 658482 France
Tel: 00800 86824333 (freephone) or +44 (0) 1753 658580 Italy
Tel: 00800 86824111 (freephone) or +44 (0) 1753 658480 Germany
Tel: 800 300210 (freephone) or +44 (0) 1753 658647 Spain
Tel: 8008 14164 (freephone) or +44 (0) 1753 658647 Portugal


Telephone Support Asia:
Japan:  0120-950-028

Should you wish to purchase additional Avid Support Codes please visit the Avid Web Store at http://shop.avid.com/store/category.do?category=services-phone-support.
--------------- 
Additional Support

We offer a large amount of information to help you get the most out of your product. We encourage you to check here first before deciding to purchase an additional Avid Support Code.

1. You can also find answers to commonly asked questions, how-to's and video tutorials on our web site. For online support visit us at http://www.avid.com/support/.

2. Community Forums for online questions and sharing of information is available at: http://duc.avid.com/. 

Technical support is only for technical problems with (Avid) products. Due to the high volume of calls and Avid's commitment to helping users as quickly as possible, we are unable to provide in-depth tutorial advice. Technical support for products that are not manufactured or distributed by Avid is not available. Please contact the product’s manufacturer for technical support with their products.

We also recommend signing up for our Spotlight Newsletter, which keeps you up-to-date on Avid's products, events, and promotions: http://forms.avid.com/forms/email. 

----------------------
Education and Training

Avid offers many varieties of training tools; from self-paced training DVD's and books to classroom training, we provide a wide range of options you can tailor to your needs.

For a complete list of classroom training options, go to: http://www.avid.com/support/training. 

We know you have a choice of audio products, so on behalf of the entire team we thank you for choosing Avid.

Sincerely,

The Avid Team
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