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  #1  
Old 09-03-2011, 09:08 PM
jvstrat jvstrat is offline
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Default 11 rack replacement

Question for those that had the dreaded clock/no sound issue. Did Avid swap it out so you didn't have to be without it or did you have to mail it in for a repair? Mine occasionally acts up so I am trying to plan ahead. Thanks
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  #2  
Old 09-03-2011, 09:47 PM
filosofem filosofem is offline
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Default Re: 11 rack replacement

Eleven Rack will need sending in after a RMA Case Number has been established.
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  #3  
Old 09-04-2011, 02:36 PM
moff moff is offline
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Default Re: 11 rack replacement

Avid offered an RMA\ship in for exchange service. Once I told them that I couldn't be without the unit because I'm a working player and had sold all my other amps, they said that they also have an "advance exchange", but it would cost a few bucks.

They suggested contacting my retailer to see if I could work something out with them, and if not, call back and they'd try to get me an advance exchange at "reduced cost". It turned out to be a great idea. I was no longer within the retailer's return\exchange time limit, but since this was a known issue, their head office was OK with bringing in a brand new one from Avid. I simply exchanged them when the new unit came in. No down-time, except the time it took to install the ERXP and restore my patches from backup.
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Old 09-04-2011, 05:41 PM
jvstrat jvstrat is offline
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Default Re: 11 rack replacement

Quote:
Originally Posted by moff View Post
Avid offered an RMA\ship in for exchange service. Once I told them that I couldn't be without the unit because I'm a working player and had sold all my other amps, they said that they also have an "advance exchange", but it would cost a few bucks.

They suggested contacting my retailer to see if I could work something out with them, and if not, call back and they'd try to get me an advance exchange at "reduced cost". It turned out to be a great idea. I was no longer within the retailer's return\exchange time limit, but since this was a known issue, their head office was OK with bringing in a brand new one from Avid. I simply exchanged them when the new unit came in. No down-time, except the time it took to install the ERXP and restore my patches from backup.
Cool do you mind me asking how much they charged to do the exchange that way?
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  #5  
Old 09-07-2011, 04:57 PM
moff moff is offline
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Default Re: 11 rack replacement

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Originally Posted by jvstrat View Post
Cool do you mind me asking how much they charged to do the exchange that way?
Sorry for the late reply...

It wasnt' cheap - $200-$300 IIRC. But like I said, they were more receptive to it when I told them I couldn't be without my 11R.
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