PT10, Fasttrack C600 Selected ASIO audio device not initialised

[BarefootWarrior]

I have been using PT 10.3.5 with an M-Audio fast Track C600 (1.0.2) fine for some months until I disconnected everything to store my computer for security whilst I was in the States for three weeks. On return, firing it up I get the error message "The selected ASIO audio device could not be initialized". I have methodically tried the USB cables in different slots, Repairing the Fast Track driver and Repairing the Pro Tools install, all to no avail. Not sure what else to do, please advise.

Computer Data as follows:

Computer
Model : Dell Precision WorkStation T5400
Chassis : Dell Tower
Mainboard : Dell 0RW203
BIOS : Dell A01 02/01/2008
Total Memory : 12GB DDR2 FB-DIMM

Processors
Processor : Intel(R) Xeon(R) CPU E5420 @ 2.50GHz (4C 2.5GHz, 2x 6MB L2)
Socket/Slot : FC-LGA6

Chipset
Memory Controller : Dell 5400A Chipset Memory Controller Hub 4x 333MHz (1.33GHz), 4x 2GB DDR2 FB-DIMM 666MHz 256-bit

Memory Module(s)
Memory Module : Samsung M395T2953EZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Hynix (Hyundai) HYMP151F72CP4D3-Y5 2GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T2953EZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Hynix (Hyundai) HYMP151F72CP4D3-Y5 2GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T2953EZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M395T2953EZ4-CE66 1GB ECC DDR2 FB-DIMM PC2-5300F DDR2-666 (5-5-5-15 3-20-5-3)

Video System
Monitor/Panel : LG W2246 (1920x1080, 21.5")
Monitor/Panel : Iiyama PL2773HD (1920x1080, 27.2")
Monitor/Panel : LG L226W (1680x1050, 22.0")
Video Adapter : NVIDIA Quadro NVS 290 (2CU 16SP SM4.0 918MHz, 256MB DDR2 798MHz 64-bit, PCIe 1.00 x16)
Video Adapter : NVIDIA Quadro NVS 290 (2CU 16SP SM4.0 918MHz, 256MB DDR2 798MHz 64-bit, PCIe 1.00 x16)
Video Adapter : NVIDIA Quadro NVS 290 (2CU 16SP SM4.0 918MHz, 256MB DDR2 798MHz 64-bit, PCIe 1.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA Quadro NVS 290 (16SP 2C 918MHz, 256MB DDR2 798MHz 64-bit)
OpenCL GP Processor : NVIDIA Quadro NVS 290 (16SP 2C 918MHz, 256MB DDR2 798MHz 64-bit)
Compute Shader Processor : NVIDIA Quadro NVS 290 (16SP 2C 918MHz, 256MB DDR2 798MHz 64-bit)
Compute Shader Processor : NVIDIA Quadro NVS 290 (16SP 2C 918MHz, 256MB DDR2 798MHz 64-bit)
CUDA GP Processor : NVIDIA Quadro NVS 290 (16SP 2C 918MHz, 256MB DDR2 798MHz 64-bit)
CUDA GP Processor : NVIDIA Quadro NVS 290 (16SP 2C 918MHz, 256MB DDR2 798MHz 64-bit)

Storage Devices
Seagate ST3000DM001-1CH166 (3TB, SATA600, 3.5", 7200rpm) : 3TB (E:)
Seagate ST500DM002-1BD142 (500.1GB, SATA600, 7200rpm, 16MB Cache) : 466GB (C:)
PIONEER BD-RW BDR-208D (SATA150, BD-RE, DVD+-RW, CD-RW, 64kB Cache) : N/A (D:)

Logical Storage Devices
New Volume (E:) : 3TB (NTFS) @ Seagate ST3000DM001-1CH166 (3TB, SATA600, 3.5", 7200rpm)
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 466GB (NTFS) @ Seagate ST500DM002-1BD142 (500.1GB, SATA600, 7200rpm, 16MB Cache)
Optical Drive (D:) : N/A @ PIONEER BD-RW BDR-208D (SATA150, BD-RE, DVD+-RW, CD-RW, 64kB Cache)

Peripherals
LPC Hub Controller 1 : Dell 631xESB/6321ESB/3100 LPC Interface Controller
LPC Legacy Controller 1 : SMSC EMC2700LPC
Audio Device : Dell Enterprise Southbridge High Definition Audio
Audio Codec : Analog Devices AD1984HD sound chip
Serial Port(s) : 3
Parallel Port(s) : 1
Disk Controller : Dell 631xESB/6321ESB/3100 Ultra ATA Storage Controller
Disk Controller : Dell Enterprise Southbridge SATA cc=AHCI
USB Controller 1 : Dell 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #1
USB Controller 2 : Dell 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #2
USB Controller 3 : Dell 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #3
USB Controller 4 : Dell 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #4
USB Controller 5 : Dell 631xESB/6321ESB/3100 Chipset USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel 5X00/7X00/8X00 XMB Ch 21-0 SMBus
SMBus/i2c Controller 2 : Intel 5X00/7X00/8X00 XMB Ch 21-1 SMBus
SMBus/i2c Controller 3 : Intel 5X00/7X00/8X00 XMB Ch 21-0 SMBus
SMBus/i2c Controller 4 : Intel 5X00/7X00/8X00 XMB Ch 21-1 SMBus
SMBus/i2c Controller 5 : Intel 5X00/7X00/8X00 XMB Ch 22-0 SMBus
SMBus/i2c Controller 6 : Intel 5X00/7X00/8X00 XMB Ch 22-1 SMBus
SMBus/i2c Controller 7 : Intel 5X00/7X00/8X00 XMB Ch 22-0 SMBus
SMBus/i2c Controller 8 : Intel 5X00/7X00/8X00 XMB Ch 22-1 SMBus
SMBus/i2c Controller 9 : Intel ICH SMBus

Printers and Faxes
Printer : TEC B-SA4G (203x203, USB)
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Printer : LEADTOOLS VIRTUAL PRINTER (Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon iX6500 series (USB, Colour)
Printer : Adobe PDF Converter (4000x4000, Colour)
Printer : Amyuni Document Converter 400 (2400x2400, Parallel, Colour)
Printer : Kyocera FS-C5025N KX (600x600, USB, Colour)

Scanners and Cameras
Scanner : Hewlett-Packard HP Scanjet G3010 (Scanner, 9600x9600, USB)

Network Services
Network Adapter : Broadcom NetXtreme 57xx Gigabit Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 3.4

[The Weed]

Did you plug the FT C600 back into the same USB port as it was in when the drivers were installed? Windows has a habit of not recognizing things that were installed when in one port and then moved to another port. I would try uninstalling the drivers and reinstalling them, making sure, if you remove the USB cord later, be sure to plug it back into the same port.

Also, I don't think USB 3.0 ports are qualified for the FT C600, if that's what you used.

Cheers,

[Darryl Ramm]

Sounds like you have an ASIO device selected as the playback engine when you likely want the C600.

Hold down the "N" key when Pro Tools is starting up. Select the C600 device as the playback engine when the playback dialog appears.

What happens now?

[BarefootWarrior]

Thanks for your input. The Fast-track did show in the device selector screen, but would not initialise. Also the Fast-track was working fine on its own so it was not a Windows/connection issue. In the end I completely un-installed the Fast-track and re-installed it and Pro Tools then recognised it, the repair option I tried for the Fast-track driver did not have the same effect. So it would seem that it was a Pro-Tools issue rather than a Windows/ASIO issue.

Whilst I had not wanted to un-install and re-install Pro-Tools, on finally loading it, it came up with the upgrade option from 10.3.5 to 10.3.6 that requires an un-install/re-install anyway. Also I shall be upgrading to version 11 shortly anyway as that looks like a "must have".

At least I know for future reference that the way to fix this problem is to completely un-install and re-install the interface driver.