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Old 07-01-2019, 04:06 PM
dhurl dhurl is offline
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Join Date: Jul 2019
Location: NYC
Posts: 1
Default Pro Tools Ultimate 2019.6 random crash when zooming

Hello all! Long time lurker, first time poster.

I've been having a new issue that cropped up for me the other day with PT Ultimate 2019.5. When performing what appears to be zoom in/out operations, PT will crash after working perfectly smoothly for about 20 minutes. There doesn't seem to be any rhyme or reason as to when it happens, always on a zoom in or out operation, sometimes after 5-minutes of using PT and sometimes after 45-minutes. There are no error messages that alert me before shutting down, PT just completely closes and needs to be started again.

I updated recently to 2019.6, but the issue continues. I've also tried trashing preferences and caches, as well as doing a full uninstall/reinstall of PT. I'm running on the latest update of Windows 10 64-bit (1903, fully-patched). All my plugs and iLok are fully updated as well. I'm running PT and iLok in administrator mode just in case, but it doesn't seem to have done anything. I've followed Avid's Windows 10 optimization guide, to no avail. I've also experimented with turning off auto-save, to no help either.

The PT session and video is being read from a drive separate from my system drive, where PT is running from.

I'm using ASIO4ALL temporarily until I get a new audio interface, but I haven't had issues with it in the past. The only system change I can think of between when this crash began occurring has been installing drivers for PreSonus's Faderport, but I've since disabled it from running to try to diagnose PT.

As you can see in the snippet of the crash log below, I was performing a Zoom Out Horizontal operation, and then I get an "Access Violation" error.

Any thoughts?

Thank you!

From end of Pro Tools' Crash Log
Code:
1031.065880,02860,0d02: Completed TCommand: Clip Slide
1031.478696,02860,0d02: Performing key command Zoom Out Horizontal ( )
1031.586088,02860,0d02: Performing key command Zoom Out Horizontal ( )
1031.663010,02860,0d02: Performing key command Zoom Out Horizontal ( )
1031.818491,02860,0d02: Performing key command Zoom Out Horizontal ( )
1031.846294,02860,0d02: Performing key command Zoom Out Horizontal ( )
1032.018756,02860,0d02: Performing key command Zoom Out Horizontal ( )
1032.163351,02860,0e0f: Access Violation: Thread "Main Thread (id=kThreadTableID_MainThread)"
Stacktrace:
	0x00000000021300D5 : - (DigiTrace.dll @ 0x0000000002120000)
	0x000000000295FD88 : - (CFnd.dll @ 0x0000000002530000)
	0x00007FF94E50F255 : - (MSVCR120.dll @ 0x00007FF94E4B0000)
	0x00007FF94E50DB37 : - (MSVCR120.dll @ 0x00007FF94E4B0000)
	0x00007FF94E50DA4C : - (MSVCR120.dll @ 0x00007FF94E4B0000)
	0x00007FF94E50ECD4 : - (MSVCR120.dll @ 0x00007FF94E4B0000)
	0x00007FF94E50F547 : - (MSVCR120.dll @ 0x00007FF94E4B0000)
	0x00007FF988CC119F : - (ntdll.dll @ 0x00007FF988C20000)
	0x00007FF988C8A229 : - (ntdll.dll @ 0x00007FF988C20000)
	0x00007FF988CBFE0E : - (ntdll.dll @ 0x00007FF988C20000)
	0x00007FF917FDDD45 : - (iZInsight2.dll @ 0x00007FF917FA0000)
	0x00007FF917FA2832 : - (iZInsight2.dll @ 0x00007FF917FA0000)
	0x00007FF91887F14E : - (iZInsight2.dll @ 0x00007FF917FA0000)
	0x00007FF91887EF4B : - (iZInsight2.dll @ 0x00007FF917FA0000)
	0x00007FF9187C0A57 : - (iZInsight2.dll @ 0x00007FF917FA0000)
	0x00007FF9188B0F5E : - (iZInsight2.dll @ 0x00007FF917FA0000)
	0x00007FF9188AE2AC : - (iZInsight2.dll @ 0x00007FF917FA0000)
	0x00007FF9188B17E8 : - (iZInsight2.dll @ 0x00007FF917FA0000)
	0x00007FF986FE681D : - (USER32.dll @ 0x00007FF986FD0000)
	0x00007FF986FE6212 : - (USER32.dll @ 0x00007FF986FD0000)
	0x00000000035142A2 : - (DFW.dll @ 0x0000000003350000)
	0x0000000003532F16 : - (DFW.dll @ 0x0000000003350000)
	0x0000000010C9BC8A : - (ProTools.dll @ 0x000000000E8D0000)
	0x0000000010CA0A2F : - (ProTools.dll @ 0x000000000E8D0000)
	0x00000001400372EF : - (ProTools.exe @ 0x0000000140000000)
	0x0000000140039567 : - (ProTools.exe @ 0x0000000140000000)
	0x000000014002E519 : - (ProTools.exe @ 0x0000000140000000)
	0x0000000140698E4D : - (ProTools.exe @ 0x0000000140000000)
	0x0000000140FD7B9B : - (ProTools.exe @ 0x0000000140000000)
1032.169443,02860,0e0f: System exception details: Access violation occurred, unable to write location: 0x00000000000000A8, Thread: "Main Thread (id=kThreadTableID_MainThread)"
1032.169453,02860,0e0e: Access violation occurred, unable to write location: 0x00000000000000A8
Stacktrace:

1032.169468,02860,0e0f: System exception details: Access violation occurred, unable to write location: 0x00000000000000A8, Thread: "Main Thread (id=kThreadTableID_MainThread)"
1032.170633,02860,0e0f: Sys_ThrowIfOSErr: err = -108, message = ""
Stacktrace:
	0x00000000021300D5 : - (DigiTrace.dll @ 0x0000000002120000)
	0x00000000028F1B93 : - (CFnd.dll @ 0x0000000002530000)
	0x0000000003607996 : - (DFW.dll @ 0x0000000003350000)
	0x00000000035F05FF : - (DFW.dll @ 0x0000000003350000)
	0x00000000035FC572 : - (DFW.dll @ 0x0000000003350000)
	0x00000000035FCAEC : - (DFW.dll @ 0x0000000003350000)
	0x00000000035FCC1C : - (DFW.dll @ 0x0000000003350000)
	0x000000000346A351 : - (DFW.dll @ 0x0000000003350000)
	0x0000000003464100 : - (DFW.dll @ 0x0000000003350000)
	0x0000000003464617 : - (DFW.dll @ 0x0000000003350000)
	0x0000000014E20325 : - (ProTools.dll @ 0x000000000E8D0000)
	0x00007FF94E5168A0 : - (MSVCR120.dll @ 0x00007FF94E4B0000)
	0x00007FF94E50E2DD : - (MSVCR120.dll @ 0x00007FF94E4B0000)
	0x00007FF988CC05E6 : - (ntdll.dll @ 0x00007FF988C20000)
	0x0000000010C9BC8A : - (ProTools.dll @ 0x000000000E8D0000)
	0x0000000010CA0A2F : - (ProTools.dll @ 0x000000000E8D0000)
	0x00000001400372EF : - (ProTools.exe @ 0x0000000140000000)
	0x0000000140039567 : - (ProTools.exe @ 0x0000000140000000)
	0x000000014002E519 : - (ProTools.exe @ 0x0000000140000000)
	0x0000000140698E4D : - (ProTools.exe @ 0x0000000140000000)
	0x0000000140FD7B9B : - (ProTools.exe @ 0x0000000140000000)
1032.173802,02860,0e0f: System exception details: Access violation occurred, unable to write location: 0x00000000000000A8, Thread: "Main Thread (id=kThreadTableID_MainThread)"
1032.173817,02860,0e0f: LoadAndRunProToolsDLL - cmn exception thrown loading ProTools dll:  (-108)
System Info
Code:
SiSoftware Sandra

ID
Host Name : R2-D2
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P8Z68-V PRO
Serial Number : 1112737********
BIOS : AMI (OEM) 3603 11/09/2012
Total Memory : 32GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (4C 8T 3.51GHz/3.8GHz, 3.5GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Sandy Bridge) DRAM Controller 100MHz, 2x 16GB DIMM DDR3 1.87GHz 128-bit

Memory Module(s)
Memory Module : Kingston KHX1866C10D38G 8GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)
Memory Module : Kingston KHX1866C10D38G 8GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)
Memory Module : Kingston KHX1866C10D38G 8GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)
Memory Module : Kingston KHX1866C10D38G 8GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)

Video System
Monitor/Panel : Dell Computer DELL U2713H
  (2560x1440, 27.2")
Monitor/Panel : ACR H243H
        (1920x1080, 24.0")
Video Adapter : NVIDIA GeForce GTX 1070 (15CU 1920SP SM6.3 1.56GHz/1.75GHz, 2MB L2, 8GB 8GHz 256-bit, PCIe 2.0 x16)
Video Adapter : NVIDIA GeForce GTX 1070 (15CU 1920SP SM6.3 1.56GHz/1.75GHz, 2MB L2, 8GB 7.6GHz/8GHz 256-bit, PCIe 2.0 x16)

Graphics Processor
CUDA : NVIDIA GeForce GTX 1070 (1920SP 15C 1.56GHz/1.75GHz, 2MB L2, 8GB 7.6GHz/8GHz 256-bit)
OpenCL : NVIDIA GeForce GTX 1070 (1920SP 15C 1.56GHz/1.75GHz, 2MB L2, 8GB 7.6GHz/8GHz 256-bit)
D3D 11 : NVIDIA GeForce GTX 1070 (1920SP 15C 1.56GHz/1.75GHz, 2MB L2, 8GB 7.6GHz/8GHz 256-bit)
OpenGL : GeForce GTX 1070/PCIe/SSE2 (8GB)
OpenGL : GeForce GTX 1070/PCIe/SSE2 (8GB)

Storage Devices
HGST Hitachi HDS723030ALA640 (3TB, SATA600, 3.5", 7200rpm) : 3TB (D:)
WDC WD5001FZWX-00ZHUA0 (5TB, SATA600, 3.5", 7200rpm) : 5TB (E:)
OCZ-VERTEX3 (120GB, SATA600, SSD) : 112GB (F:)
Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, OPAL) : 233GB (C:)
HGST Hitachi HDS723030ALA640 (3TB, SATA300/600, 3.5", 7200rpm) : 3TB (G:)
HL-DT-ST BD-RE  WH12LS30 (SATA150, BD-RE, DVD+-RW, CD-RW) : N/A (K:)
ATAPI   iHAS424   B (SATA150, DVD+-RW, CD-RW) : N/A (J:)

Logical Storage Devices
Paris (D:) : 3TB (NTFS, 4kB) @ HGST Hitachi HDS723030ALA640 (3TB, SATA600, 3.5", 7200rpm)
Archive 1 (E:) : 5TB (NTFS, 4kB) @ WDC WD5001FZWX-00ZHUA0 (5TB, SATA600, 3.5", 7200rpm)
Los Angeles (F:) : 112GB (NTFS, 4kB) @ OCZ-VERTEX3 (120GB, SATA600, SSD)
Recovery : 499MB (NTFS, 4kB) @ Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, OPAL)
Hard Disk (C:) : 232GB (NTFS, 4kB) @ Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, OPAL)
Fairfax (G:) : 3TB (NTFS, 4kB) @ HGST Hitachi HDS723030ALA640 (3TB, SATA300/600, 3.5", 7200rpm)
Hard Disk : 96MB (FAT32, 1kB) @ Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, OPAL)
Optical Drive (J:) : N/A @ ATAPI   iHAS424   B (SATA150, DVD+-RW, CD-RW)
Optical Drive (K:) : N/A @ HL-DT-ST BD-RE  WH12LS30 (SATA150, BD-RE, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller #1 : ASUS Cougar Point LPC Controller
Audio Device : ASUS Cougar Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : MSI GP104 High Definition Audio Controller
Audio Codec : nVidia 0083
Disk Controller : ASUS Cougar Point 6 port SATA AHCI Controller
Disk Controller : ASUS JMB362 AHCI Controller
Disk Controller : ASUS 91xx SATA 6G Controller
USB Controller #1 : ASUS Cougar Point USB Enhanced Host Controller #2
USB Controller #2 : ASUS Cougar Point USB Enhanced Host Controller #1
USB Controller #3 : ASUS ASMedia XHCI Controller
USB Controller #4 : ASUS ASMedia XHCI Controller
FireWire/1394 Controller #1 : ASUS VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP Officejet Pro 6830 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Epson ESC/P-R V4 Class Driver (360x360, Colour)

Scanners & Cameras
Scanner : Microsoft HP9C5236 (HP Officejet Pro 6830) (Scanner, USB)

Peripherals
Media Player : Hitachi HDS723030ALA640 (2.73TB)
Media Player : WDC WD5001FZWX-00ZHUA0 (4.55TB)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) #2 (Ethernet)
Network Adapter : Intel(R) 82579V Gigabit Network Connection (Ethernet)
Wireless Adapter : Intel(R) Dual Band Wireless-AC 8260 (802.11n (HT), AES-CCMP, 72.2Mbps)

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.18362
Platform Compliance : x64
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