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  #1  
Old 12-21-2019, 11:27 AM
tkuhn89 tkuhn89 is offline
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Join Date: Dec 2019
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Default Cloud Uploads fail since upgrade to 2019.12/Catalina

As you all may know Avid issued their first version of PT that supports Catalina. I mistakenly did the upgrade as the email sent out by avid suggested that majority of the features should be working with Catalina - unfortunately, since doing the update - every time I try to upload tracks/audio to my cloud sessions - they fail to upload.

I have tried looking in the OS security settings to see if there is something blocking the connection - but that proved no results. I've tried all of the following with no luck fixing the issue:

uninstalled/reinstalled Pro Tools and the Cloud Client Services
trashed preferences
created a new user on the computer
tried wi-fi vs ethernet

I opened support ticket and they haven't provided much help. I'm wondering if there are any other users out there that have experience this issue and if they have any other suggestions. If I don't find a resolution soon I'm considering doing a fresh install of Mojave and reverting back to 2019.10. But I would love to avoid that.
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  #2  
Old 12-21-2019, 11:33 AM
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JFreak JFreak is offline
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Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Hi, welcome to the community.

Anyone else see this?
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  #3  
Old 12-29-2019, 11:29 AM
hakofred hakofred is offline
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Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Exactly the same problem here. Have tried everything that you describes and still no solution. It seemes that all contact is blocked or not available.
When i am invited to a project, everything goes fine until the download of files starts. The Task Manager shows "failed" on all files.
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Imac 21,5 late 2012, (upgraded 2018), i7 quad core 3,1 ghz 16 gb ram. Samsung Evo 850 SSD 1tb. Catalina 10.15.3, PT 2019.12, Waves Diamond ++. Native instruments komplete ultimate. Arturia Matrix 12v2. Mini V v2, Prophet v3, Air
etc...
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Old 12-30-2019, 09:19 AM
hakofred hakofred is offline
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Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

So no one else experience this big problem? I find protools useless until this problem is solved.
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Imac 21,5 late 2012, (upgraded 2018), i7 quad core 3,1 ghz 16 gb ram. Samsung Evo 850 SSD 1tb. Catalina 10.15.3, PT 2019.12, Waves Diamond ++. Native instruments komplete ultimate. Arturia Matrix 12v2. Mini V v2, Prophet v3, Air
etc...
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  #5  
Old 12-30-2019, 09:45 AM
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jeffro jeffro is offline
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Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

I'll take a look for your support case, but in the meantime please see pg12 in the Mac Read Me for info on changing Full Disk Access from its default settings. The Read Me's are linked from the Pro Tools 2019.12 Release Info and this topic was added to its Tech Alerts section.
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Old 12-30-2019, 10:14 AM
hakofred hakofred is offline
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Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Awesome Jeffro! Thank you, problem solved! After cheking this two files everything works fine
This shows how important it is to read the release documents properly before installing, me included!
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Imac 21,5 late 2012, (upgraded 2018), i7 quad core 3,1 ghz 16 gb ram. Samsung Evo 850 SSD 1tb. Catalina 10.15.3, PT 2019.12, Waves Diamond ++. Native instruments komplete ultimate. Arturia Matrix 12v2. Mini V v2, Prophet v3, Air
etc...
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  #7  
Old 08-19-2020, 04:52 PM
seba.aracena seba.aracena is offline
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Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Quote:
Originally Posted by jeffro View Post
I'll take a look for your support case, but in the meantime please see pg12 in the Mac Read Me for info on changing Full Disk Access from its default settings. The Read Me's are linked from the Pro Tools 2019.12 Release Info and this topic was added to its Tech Alerts section.
How can I fix the same issue in High Sierra?
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  #8  
Old 08-19-2020, 05:12 PM
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jeffro jeffro is offline
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Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Quote:
Originally Posted by seba.aracena View Post
How can I fix the same issue in High Sierra?
Not the same issue if you are running High Sierra since this started with a change in Catalina. You also have similar posts across 4 threads, and your sig shows v12.7 but this is the 2019 forum. Help Us Help You
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