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Old 10-27-2011, 05:11 AM
GSG GSG is offline
Join Date: Sep 2011
Location: glasgow
Posts: 4
Default Computer Freezes while loading Pro Tools


I'm running a 2011 Mac Pro 8 core with an HD2 and PT9.0.2.

The system has run fine for around 4 months.

I opened it up last night and tried to boot Pro Tools - the grey screen with the "please restart your computer" thing happened twice, and Pro Tools never got past its loading screen. I went home.

This morning I switched on the computer, tried to open Pro Tools and the whole computer freezes on the "initialising hardware (DSI)" screen - that's the whole computer - mouse doesn't move, have to hold down the power button on the mac.

I've trashed databases and prefs. No difference.

I need to get this system going asap - please help!


- EDIT - Opening Digi-Core-Audio-Manager causes the same crash - Also worth noting that the crashes are moving between the grey screen 'of death' and straight freezes. I've unplugged everything connected to the computer, leaving only mouse+k/b, and DVI. I haven't yet removed the HD cards, but I will if no one has any suggestions.
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Old 10-27-2011, 07:19 AM
crizdee's Avatar
crizdee crizdee is offline
Join Date: Dec 2004
Location: Brighton, UK
Posts: 10,584
Default Re: Computer Freezes while loading Pro Tools


Yes you need to strip the computer of all Pro Tools hardware and make sure things then boot ok!

Also try re-setting PRAM...

Resetting PRAM
Shut down the computer.

Turn on the computer.

Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

Hold the keys down until the computer restarts and you hear the startup sound for the second time.

Release the keys.

Once the computer boots ok with no hardware! try re-introducing just the core card and one interface. nothing else. see if it works now.

Let us know where you get to.

PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888

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