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Old 06-05-2008, 09:45 AM
froggerchanovsky froggerchanovsky is offline
Join Date: Jun 2008
Posts: 2
Default Mbox 2 on Fujitsu laptop = fail

Hi, I've searched every nook and cranny of the net for my problem, but so far no luck.

Here's the deal:

*Mbox 2
*Fujitsu Lifebook A3130 w/ Vista Home Premium 32-bit; 2 GB RAM, AMB Turion 64 Dual-Core 2.00 GHz
160GB internal hard drive; 750GB external.

Should've got a Mac...

I have Pro Tools 7.4, however when I go to open I get the whole "Unable to locate Digidesign hardware" error message, subsequently causing Pro Tools to close.

I don't know what's going on with drivers. I tried to use the driver installer thing on my disc - I don't think it was successful as when I plug the Mbox into the computer, it tries to install and always fails. I tried everything on my desktop computer also, with the same results (however I know it's not a faulty Mbox - it works fine on my mate's Macbook).

I once thought the problem was with Vista. I thought the drivers and such were only compatible with XP, so I decided to all-out to dual boot my laptop with XP. This also failed. I suck at computers. Not to mention I've now seen people on here who've had everything running smoothly on Vista.

Please, someone, anyone, help me. I bought this about a month ago and it's driving me up the wall that it just won't work for me when I seemingly try everything. I need functionality in the coming weeks for my uni portfolio submission, so the quicker the better with a solution. Thanks =)

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Old 06-05-2008, 10:18 AM
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DigiTechSupt DigiTechSupt is offline
Join Date: Jan 2000
Location: Worldwide
Posts: 33,623
Default Re: Mbox 2 on Fujitsu laptop = fail


*Fujitsu Lifebook A3130 w/ Vista Home Premium 32-bit; 2 GB RAM, AMB Turion 64 Dual-Core 2.00 GHz
Turion processors are a known incompatibility with Pro Tools:

Known Issues

Pro Tools does not support RAID technology. Please do not activate this feature on any Pro Tools recording drives.
USB drives are not recommended or supported for recording
Laptops users may need to disable integrated wireless networking
Computers with motherboards containing SiS (Silicon Integrated Systems) chipsets are not supported
Computers with Intel Pentium III and older Intel processors are not supported
Computers with AMD Turion, AMD Sempron, or Intel Celeron processors are not supported
ATI Radeon™ Xpress 200 Series chipsets are not recommended for use with either AMD or Intel processors

Pro Tools 7.4 Win Vista compatibility Information
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Old 06-06-2008, 09:25 AM
JPS JPS is offline
Join Date: Feb 2001
Location: Ohio
Posts: 924
Default Re: Mbox 2 on Fujitsu laptop = fail


Your Turion may not be supported, but it may still run. I'd work with it a little more to see if you can get it going. I did a quick search and there are some people using the Turion, even though it is not supported. So, I tend to believe, if one person can get it going, than there is hope for others also. I have an old computer with dual PIII and it runs PTLE fine- even has a Serverworks Chipset! What's a Serverworks chipset? I had never even heard of it until I tried it.

Anyway, I have seen a lot of posts recently with the error "hardare is not found". I am starting to wonder if the install went OK. When you install PTLE, it also MUST install the driver for the Digi interface. Windows will warn that the driver is not signed, then you have to select "continue anyway". If you didn't see these things, then it wasn't installed properly. Uninstall everything and try again.
John-Q6600,GA-EP35-DS3P, Zigmatec S1283: 235 D-Verbs @ 2.4 ghz
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