Pro Tools having trouble with Audiobox

[Ripley7]

I purchased a PreSonus Audiobox USB interface a couple days ago to replace the defective Mbox I was using since I got Pro Tools 9 (and have since upgraded to 11). I downloaded the current driver for it and attempted to use it with Pro Tools. On the first session it worked fine, but when I opened another session I got the error "Pro Tools could not initialize the Audiobox ASIO driver. Please ensure it is configured correctly." And that's when it started getting worse. The software became unresponsive and I've had to force quit the program every time it failed to communicate with my interface. I thought the problem might be that I needed to update Pro Tools, so I installed 11.3.1 and tried again. This time however, it failed to initialize the Audiobox every time, loaded incredibly slow, and I had no choice but to force quit.

I tried trashing my preferences, but that didn't work either. Also made sure it wasn't my processor being bogged down by junk data.

I ultimately reinstalled 11.2.0 which I was using before. I successfully was able to play back two sessions before I encountered the initializing error again. Since I'm now out of options for resolving this issue myself, I thought I'd post here. I'm on a Windows 7 machine so I'll include a Sandra report:

SiSoftware Sandra

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P8Z68-V GEN3
Serial Number : 1136939********
BIOS : AMI (OEM) 3402 05/07/2012
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (4C 3.71GHz/6.08GHz, 3.71GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Sandy Bridge) DRAM Controller 103MHz, 2x 4GB DIMM DDR3 1.65GHz 128-bit

Memory Module(s)
Memory Module : Corsair CMZ8GX3M2A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMZ8GX3M2A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Video System
Monitor/Panel : Samsung SMS27A550H
(1920x1080, 33.1")
Video Adapter : NVIDIA GeForce GTX 550 Ti (4CU 192SP SM5.0 1.9GHz, 384kB L2, 1GB 4.36GHz 192-bit, PCIe 2.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 550 Ti (192SP 4C 1.9GHz, 384kB L2, 1GB 4.36GHz 192-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 550 Ti (192SP 4C 1.9GHz, 384kB L2, 1GB 4.36GHz 192-bit)
Compute Shader Processor : NVIDIA GeForce GTX 550 Ti (192SP 4C 1.9GHz, 384kB L2, 1GB 4.36GHz 192-bit)

Storage Devices
Seagate ST2000DM001-9YN164 (2TB, SATA600, 3.5", 7200rpm) : 2TB (B:) (Q:)
WDC WD5000AAKX-753CA1 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache) : 466GB (C:)
EPSON Storage (USB2) : N/A (G:)
Apple iPod (159.8GB, USB2) : 149GB (I:)
ATAPI iHAS124 B (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Media (Q:) : 932GB (NTFS, 4kB) @ Seagate ST2000DM001-9YN164 (2TB, SATA600, 3.5", 7200rpm)
System Reserved : 100MB (NTFS, 4kB) @ WDC WD5000AAKX-753CA1 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache)
IPOD (I:) : 149GB (FAT32, 16kB) @ Apple iPod (159.8GB, USB2)
Storage 2 (B:) : 932GB (NTFS, 4kB) @ Seagate ST2000DM001-9YN164 (2TB, SATA600, 3.5", 7200rpm)
Hard Disk (C:) : 466GB (NTFS, 4kB) @ WDC WD5000AAKX-753CA1 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache)
Removable Drive (G:) : N/A @ EPSON Storage (USB2)
Optical Drive (D:) : N/A @ ATAPI iHAS124 B (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS Cougar Point LPC Controller
Audio Device : ASUS Cougar Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : EVGA GF116 High Definition Audio Controller
Audio Codec : nVidia 0015
Audio Codec : nVidia 0015
Audio Codec : nVidia 0015
Disk Controller : ASUS Cougar Point 6 port SATA AHCI Controller
Disk Controller : ASUS JMB362 AHCI Controller
USB Controller 1 : ASUS Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : ASUS Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : ASUS ASMedia XHCI Controller
USB Controller 4 : ASUS ASMedia XHCI Controller
USB Controller 5 : VIA VT6212 USB Controller
USB Controller 6 : VIA VT6212 USB Controller
USB Controller 7 : VIA VT6212 USB EHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON NX430 Series (360x360, USB, Colour)

Scanners and Cameras
Scanner : EPSON NX430/SX440/TX435 (Scanner, 1200x1200, USB)

Peripherals
Media Player : Apple iPod (148.79GB)

Network Services
Network Adapter : Intel(R) 82579V Gigabit Network Connection (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : D-Link DWA-140 RangeBooster N USB Adapter (rev.B2) (802.11g (ERP), TKIP, 144Mbps)

Operating System
Windows System : Microsoft Windows 7 Home Media Center 6.01.7601 Service Pack 1
Platform Compliance : x64

[cwsand]

Originally Posted by Ripley7

I purchased a PreSonus Audiobox USB interface a couple days ago to replace the defective Mbox I was using since I got Pro Tools 9 (and have since upgraded to 11). I downloaded the current driver for it and attempted to use it with Pro Tools. On the first session it worked fine, but when I opened another session I got the error "Pro Tools could not initialize the Audiobox ASIO driver. Please ensure it is configured correctly." And that's when it started getting worse. The software became unresponsive and I've had to force quit the program every time it failed to communicate with my interface. I thought the problem might be that I needed to update Pro Tools, so I installed 11.3.1 and tried again. This time however, it failed to initialize the Audiobox every time, loaded incredibly slow, and I had no choice but to force quit.

Hi, One thing you might try is switching USB ports on your computer. I've fixed USB issues in the past by rearranging the ports my USB devices were using. Not sure why, but sometimes it works.