Fast track Duo causes win7 to crash

[snusser]

Hi, I've bought Fast track duo, but can't get it to work.

Every time I plug it into my computer, Win7 crashes with a blue screen.
Errors are:
IRQL_NOT_LESS_OR_EQUAL
0x0000007e
avidfasttrackduo.sys
A432e959

I have installed Pro Tools Express, but can't open it without plugging the fast track in my computer.


My computer is an:
Intel core i3-2120 CPU @ 3.30GHz
4,00 GB RAM

I Run Windows 7 Ultimate (32-bit)

SANDRA:
SiSoftware Sandra

ID
Host Name : Donovan-Pc
Workgroup : MSHOME

Computer
Model : GigaByte H61MA-D3V
Serial Number : To be fille***********
Chassis : GigaByte Desktop
Mainboard : Intel H61MA-D3V
Serial Number : To be fille***********
BIOS : AMI (OEM) F1 12/19/2011
Intel vPro : 8.00.00.1296
Total Memory : 3.48GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz (2C 4T 3.3GHz, 3.3GHz IMC, 2x 256kB L2, 3MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Gigabyte Core (Sandy Bridge) DRAM Controller 100MHz, 4GB DIMM DDR3 1.33GHz 64-bit

Memory Module(s)
Memory Module : Kingston 99U5471-020A00LF 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : MED MD7212AW
(1600x1200, 18.8")
Video Adapter : NVIDIA GeForce GT 520 (1CU 48SP SM5.0 1.62GHz, 1GB 1.33GHz, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 520 (48SP 1C 1.62GHz, 1GB 1.33GHz)
Compute Shader Processor : NVIDIA GeForce GT 520 (48SP 1C 1.62GHz, 1GB 1.33GHz)

Storage Devices
TOSHIBA DT01ACA300 (3TB, SATA600, 3.5", 7200rpm) : 3TB (E:)
INTEL SSDSC2CW120A3 (120GB, SATA600, 2.5", SSD) : 112GB (C:)
ATAPI iHAS122 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
ny (E:) : 3TB (NTFS) @ TOSHIBA DT01ACA300 (3TB, SATA600, 3.5", 7200rpm)
Reserveret til systemet : 100MB (NTFS)
Hard Disk (C:) : 112GB (NTFS) @ INTEL SSDSC2CW120A3 (120GB, SATA600, 2.5", SSD)
Optical Drive (D:) : N/A @ ATAPI iHAS122 (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Gigabyte H61 LPC Controller
LPC Legacy Controller 1 : ITE IT8728F
Audio Device : Gigabyte Cougar Point High Definition Audio Controller
Audio Device : Gigabyte HDMI Audio stub
Audio Codec : nVidia 001C
Disk Controller : Gigabyte Cougar Point 6 port SATA AHCI Controller
Disk Controller : Gigabyte 88SE9172 SATA III 6Gb/s RAID Controller
USB Controller 1 : Gigabyte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Gigabyte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Gigabyte Etron USB 3.0 Extensible Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Lexmark S300-S400 Series (600x600, USB, Colour, Duplex)
Printer : Lexmark S300-S400 Series (4800x4800, USB, Colour, Duplex)
Printer : Lexmark S300-S400 Series (4800x4800, Colour, Duplex)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : TP-LINK 300Mbps Wireless N Adapter (802.11n (HT), AES-CCMP, 130Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 5.1

[Darryl Ramm]

Have you installed the latest driver? http://avid.force.com/pkb/articles/e...ck-duo-drivers

See the note on blue screen fix. And you should also be optimizing your system for
Pro Tools, including disabling power management. Start at the "Help us help you..." Link on this web page.

[snusser]

I have installed the latest drivers.
Now I have followed the optimize-guide, but my computer keeps crashing with the: IRQL_NOT_LESS_OR_EQUAL fault.

New Sandra:
SiSoftware Sandra

ID
Host Name : Donovan-Pc
Workgroup : MSHOME

Computer
Model : GigaByte H61MA-D3V
Serial Number : To be fille***********
Chassis : GigaByte Desktop
Mainboard : Intel H61MA-D3V
Serial Number : To be fille***********
BIOS : AMI (OEM) F1 12/19/2011
Intel vPro : 8.00.00.1296
Total Memory : 3.48GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz (2C 4T 3.3GHz, 3.3GHz IMC, 2x 256kB L2, 3MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Gigabyte Core (Sandy Bridge) DRAM Controller 100MHz, 4GB DIMM DDR3 1.33GHz 64-bit

Memory Module(s)
Memory Module : Kingston 99U5471-020A00LF 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : MED MD7212AW
(1600x1200, 18.8")
Video Adapter : NVIDIA GeForce GT 520 (1CU 48SP SM5.0 1.62GHz, 64kB L2, 1GB 1.33GHz 64-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 520 (48SP 1C 1.62GHz, 64kB L2, 1GB 1.33GHz 64-bit)
Compute Shader Processor : NVIDIA GeForce GT 520 (48SP 1C 1.62GHz, 64kB L2, 1GB 1.33GHz 64-bit)
CUDA GP Processor : NVIDIA GeForce GT 520 (48SP 1C 1.62GHz, 64kB L2, 1GB 1.33GHz 64-bit)

Storage Devices
TOSHIBA DT01ACA300 (3TB, SATA600, 3.5", 7200rpm) : 3TB (E:)
INTEL SSDSC2CW120A3 (120GB, SATA600, 2.5", SSD) : 112GB (C:)
ATAPI iHAS122 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
ny (E:) : 3TB (NTFS) @ TOSHIBA DT01ACA300 (3TB, SATA600, 3.5", 7200rpm)
Reserveret til systemet : 100MB (NTFS)
Hard Disk (C:) : 112GB (NTFS) @ INTEL SSDSC2CW120A3 (120GB, SATA600, 2.5", SSD)
Optical Drive (D:) : N/A @ ATAPI iHAS122 (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Gigabyte H61 LPC Controller
LPC Legacy Controller 1 : ITE IT8728F
Audio Device : Gigabyte Cougar Point High Definition Audio Controller
Audio Device : Gigabyte HDMI Audio stub
Audio Codec : nVidia 001C
Disk Controller : Gigabyte Cougar Point 6 port SATA AHCI Controller
Disk Controller : Gigabyte 88SE9172 SATA III 6Gb/s RAID Controller
USB Controller 1 : Gigabyte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Gigabyte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Gigabyte Etron USB 3.0 Extensible Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Lexmark S300-S400 Series (600x600, USB, Colour, Duplex)
Printer : Lexmark S300-S400 Series (4800x4800, USB, Colour, Duplex)
Printer : Lexmark S300-S400 Series (4800x4800, Colour, Duplex)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : TP-LINK Wireless N Adapter (802.11n (HT), AES-CCMP, 130Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 5.1

[Darryl Ramm]

The crash is still showing avidfasttrackduo.sys right?

Are you sure you did the install properly and the files installed are showing as the correct versions. E.g. check the driver version in the device manager.

Make sure you ran the installer with the Duo disconnected from the PC. If not run the uninstaller if there is one (or use device manager to remove the drivers), disconnect the interface, reboot and reinstall again.

If that is not it, try the Fast Track in an another PC or Mac. If it works there then do a wipe and clean Windows 7 install on your systems, with a bare minimum of needed drivers (e.g. for your GeForce), install the interface drivers and nothing else (no antivirus software, no Pro Tools etc.) and get this working first as the Windows system audio device (no Pro Tools) before adding anything else. If it works make a backup. If you have a spare drive do this new OS install onto that.

[snusser]

The crash isn't showing avidfasttrackduo.sys just IRQL...
The fast track duo has 2 drivers to choose from, so it should be the right one I've chosen.
I have not installed the drivers with the FT connected.
I've tried to unistall the USB-port and disabling the windows update when connecting it.
I don't have another PC to try it on and would hate to reinstall win7.

[Darryl Ramm]

Originally Posted by snusser

The crash isn't showing avidfasttrackduo.sys just IRQL...
The fast track duo has 2 drivers to choose from, so it should be the right one I've chosen.
I have not installed the drivers with the FT connected.
I've tried to unistall the USB-port and disabling the windows update when connecting it.
I don't have another PC to try it on and would hate to reinstall win7.

What two drivers show up and what/when are you choosing them?

The panic happens exactly when? When you install the driver? When you boot? When you connect the interface? When you start Pro Tools etc.

Disconnect as many peripherals as you can, unisntall all the Fast Track drivers you can find, try to reinstall the drivers. If that does not work then you'll be doing a full clean Windows install (and if you brought a typical PC loaded with crapware, the first thing to do when you get it is to wipe and reinstall Windows).

[snusser]

I have found the drivers here: http://avid.force.com/pkb/articles/e...+track+drivers

Windows crashes a short time after I connect the fast track duo.
The fast track duo control panel works, and shows the FTD disconnected and connected when I connect it.

[JoelG]

Are you connecting the FTDuo to a USB 3 (blue) or USB 2 (black) port? Try using USB2 if you aren't already. Also be sure to download the latest drivers for your motherboard chipset and USB controllers.

Joel

[Darryl Ramm]

Originally Posted by snusser

I have found the drivers here: http://avid.force.com/pkb/articles/e...+track+drivers



Windows crashes a short time after I connect the fast track duo.

The fast track duo control panel works, and shows the FTD disconnected and connected when I connect it.

I just want to know exactly what you are doing, not that there are two drivers to choose from in the download page, I know that I pointed you there. You have uninstalled all the FT drivers, detached the interface, rebooted the PC, down loaded a new copy of the ***1.0.4*** drivers and installed them, then attached the interface? It is important you never let plug and play try to install drivers for the interface.

Does the driver version in the device manager and the version shown in the control panel (if it shows one) match what you think you just installed?

[snusser]

Originally Posted by Darryl Ramm

I just want to know exactly what you are doing, not that there are two drivers to choose from in the download page, I know that I pointed you there. You have uninstalled all the FT drivers, detached the interface, rebooted the PC, down loaded a new copy of the ***1.0.4*** drivers and installed them, then attached the interface? It is important you never let plug and play try to install drivers for the interface.

Does the driver version in the device manager and the version shown in the control panel (if it shows one) match what you think you just installed?
Does the driver version in the device manager and the version shown in the control panel (if it shows one) match what you think you just installed?

Yes, I did it this way. And the two matched.
I have made a new windows installation, and hope it works.
I used the USB 3.0, but will try the 2.0 now.