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  #11  
Old 11-06-2018, 10:19 AM
CisumBlue CisumBlue is offline
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Default Pro Tools 2018 won't open

Yikes. PT 2018 won't open and I get this error message:
"Could not create a new document because Assertion in "/Volumes/Development/223020/ProTools/DFW/Views/UMenu.MacOS.mm", line 1813."
That is a foreign language to me. Have been trying to get my interface working(Focusrite 18i20 and Clarett 2pre), and somthing I have done is preventing PT from opening.

Any clue as to what is happening?
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  #12  
Old 11-06-2018, 10:24 AM
Darryl Ramm Darryl Ramm is offline
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Default Re: Pro Tools 2018 won't open

... and if you searched for that error before posting you would have found many past discussions on it and the easy solution.

You are trying to use an invalid audio interface, likely one with no output. Don’t do that. Not sure why Avid folks are so lazy they cannot made this a clear user understandable error...
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  #13  
Old 11-06-2018, 10:32 AM
CisumBlue CisumBlue is offline
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Default Re: Pro Tools 2018 won't open

...how would I "search for the error?" I always do when there are numbers ie "AAE 6101"
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  #14  
Old 11-06-2018, 10:42 AM
CisumBlue CisumBlue is offline
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Default Re: Pro Tools 2018 won't open

Launch Pro Tools and hold down "N" key - will bring up playback engine menu.
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  #15  
Old 11-06-2018, 01:21 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Pro Tools 2018 won't open

Quote:
Originally Posted by CisumBlue View Post
...how would I "search for the error?" I always do when there are numbers ie "AAE 6101"
Uh just the same, type the error message into Google. “Pro Tools”, the file name and “ASSERT” will usually find everything you need. Putting those key search terms in quotes in Google search will make them required and usually really help. and tagging site:duc.avid.com will just search this forum, and do much better than the weak built-in search.

Last edited by Darryl Ramm; 11-06-2018 at 01:37 PM.
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  #16  
Old 11-15-2018, 07:09 PM
robpertraymond robpertraymond is offline
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Default PT 2018.10.0 + Mojave error

Hi all,

I recently had my macbook pro replaced by Apple after it was experiencing intermittent issues of all kinds for months. Unfortunately, the replacement laptop came with Mojave on it. Now I get this error message when I open Pro Tools or try to create a new session:

Could not create a new document because Assertion in "/Volumes/Development/223020/ProTools/DFW/Views/UMenu.MacOS.mm", line 1813.


Interestingly, I'm able to run sessions if I hit N on startup and use my Saffire Pro 40 as an audio engine. But I can't use the aggregate i/o.

I know Avid has explicitly stated that Pro Tools is NOT compatible with Mojave,
but I'm wondering if anybody has experienced the same thing and has been able to resolve it? Any suggestions at all? I can get by using my Saffire but it sure would be nice to not have to connect it every time I want to do some simple editing.

Also I know it's a long shot but does anyone here have any insider info as to whether PT will be compatible with Mojave any time soon?

Thanks!
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  #17  
Old 11-15-2018, 07:21 PM
Sardi Sardi is offline
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Default Re: PT 2018.10.0 + Mojave error

Don’t use Aggregate IO. Set playback to Built In if you want to use PT without your ext. audio interface.


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  #18  
Old 11-15-2018, 07:26 PM
robpertraymond robpertraymond is offline
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Default Re: PT 2018.10.0 + Mojave error

Worked. Thanks Sardi!
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  #19  
Old 11-15-2018, 10:53 PM
Sardi Sardi is offline
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Default Re: PT 2018.10.0 + Mojave error

NP.


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  #20  
Old 02-24-2019, 09:59 AM
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Brightbelt Brightbelt is offline
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Default Error Message at PT startup

Hello,
I am new, on a late 2015 iMac and have been using PT for one (1) month or so with no problems. I was using Vs 12.8.3 but then I started getting an error message on startup, so today I installed the updated version 18.12.0

This is the message I get:

".....Could not create a new document because Assertion in "/Volumes/Development/223020/ProTools/DFW/Views/UMenu.MacOS.mm", line 1813.

(Use the Copy button to copy this message to the clipboard.). ".......


It is important to note that I use a SLATE RAVEN MTi2 monitor/multi-touch system for PT. But PT is supposed to be started before the Raven software is to be started.

I am using Mojave OSx 10.14.3 on my iMac.

I hope someone can help !! Thanks,
Frank
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