Unable to get past first ASC support page, need temporary PT license after ilok fails

[pinups]

Hi I've been trying to access the ASC support page but can't get past the first "STEP 1" page. It's just blank with no links or buttons to continue. Is this a bug or is Avid just terrible with their support?

After buying a new ilok recently PT10 worked well for two weeks and then the ilok starts flashing non-stop and won't be recognised by my Macbook or ilok.com. I can't believe these iloks are so unreliable, I've never dropped it and it's always been on my desk or plugged in. And now I'm stuck in the middle of a session with a deadline waiting!

How can I contact Avid for a temporary license so that I can at least buy a new ilok and use it while the broken one gets fixed by Pace? My friend tells me that's what I deserve for insisting on using a paid software, he refuses to use anything with iloks out of principle because of bad support and iloks. Maybe he has a point after all...