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  #1  
Old 10-14-2020, 01:12 PM
2023speaklife 2023speaklife is offline
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Default iLok not working

one day I using protool and I ilock stop being recognized so I bought a new one and I end up with the same problem... I restarted and reinstalled still not working
  #2  
Old 10-14-2020, 10:14 PM
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crizdee crizdee is offline
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Default Re: I ilock not working

Quote:
Originally Posted by 2023speaklife View Post
one day I using protool and I ilock stop being recognized so I bought a new one and I end up with the same problem... I restarted and reinstalled still not working
Hi,

Have you got the latest ilok manager installed?

Can you view the contents of the ilok and see your pro tools license using the ilok manager?


Chris
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  #3  
Old 10-14-2020, 10:38 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: I ilock not working

And to add to what Chris said...

Just buying a new iLok won't help you. The encrypted license key is on the old iLok. An empty iLok by itself won't do anything, except maybe verify you can read it with ILM (iLok License manager). You can install a replacement license on your new iLok once Pace has the old dead iLok you send them and they deposit a licenses back into your iLok.com account.

If the iLok with your license key on is is broken/not working you need to go through the recovery process documented on iLok.com. And if you have not subscribed to Zero Downtime now is the time to read up on that on iLok.com.

Try the latest iLok.com, reinstall it even if you have the latest, and try multiple USB ports.
  #4  
Old 10-15-2020, 07:46 PM
sw rec sw rec is offline
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Default Re: I ilock not working

Did you disable usb power management?
  #5  
Old 10-15-2020, 10:20 PM
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Default Re: I ilock not working

Quote:
Originally Posted by 2023speaklife View Post
one day I using protool and I ilock stop being recognized so I bought a new one and I end up with the same problem... I restarted and reinstalled still not working
Welcome to the community.

Your iLok account shows that your Pro Tools Perpetual license is in your iLok Cloud. You should sign into iLok License Manager and Close Your Cloud Session then activate the license to your iLok. Also, make sure you are running a version released on/before the Release Limit date (Show Details for the license and find supported versions here).
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  #6  
Old 10-16-2020, 02:52 PM
2023speaklife 2023speaklife is offline
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Default Re: I ilock not working

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Originally Posted by sw rec View Post
Did you disable usb power management?
I didn't I don't know what happened
  #7  
Old 10-16-2020, 02:53 PM
2023speaklife 2023speaklife is offline
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Join Date: Oct 2020
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Default Re: I ilock not working

Quote:
Originally Posted by jeffro View Post
Welcome to the community.

Your iLok account shows that your Pro Tools Perpetual license is in your iLok Cloud. You should sign into iLok License Manager and Close Your Cloud Session then activate the license to your iLok. Also, make sure you are running a version released on/before the Release Limit date (Show Details for the license and find supported versions here).
I know that I moved it there because my ilock wasn't working all the time
  #8  
Old 10-16-2020, 02:55 PM
2023speaklife 2023speaklife is offline
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Join Date: Oct 2020
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Default Re: I ilock not working

Quote:
Originally Posted by crizdee View Post
Hi,

Have you got the latest ilok manager installed?

Can you view the contents of the ilok and see your pro tools license using the ilok manager?


Chris
I have the lastist version, yes
  #9  
Old 10-16-2020, 02:55 PM
2023speaklife 2023speaklife is offline
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Join Date: Oct 2020
Location: Jackson
Posts: 18
Default Re: I ilock not working

Quote:
Originally Posted by Darryl Ramm View Post
And to add to what Chris said...

Just buying a new iLok won't help you. The encrypted license key is on the old iLok. An empty iLok by itself won't do anything, except maybe verify you can read it with ILM (iLok License manager). You can install a replacement license on your new iLok once Pace has the old dead iLok you send them and they deposit a licenses back into your iLok.com account.

If the iLok with your license key on is is broken/not working you need to go through the recovery process documented on iLok.com. And if you have not subscribed to Zero Downtime now is the time to read up on that on iLok.com.

Try the latest iLok.com, reinstall it even if you have the latest, and try multiple USB ports.
I have tried everything all the above
  #10  
Old 10-16-2020, 03:23 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: I ilock not working

Quote:
Originally Posted by 2023speaklife View Post
I have tried everything all the above
But all this is a waste of time, as Jeffro points above... if you moved your licenses to the cloud, it won't be on you iLok, it will have been removed from the iLok and is now "in the cloud". Kinda a basic point. But if you did not do that, can't do what he suggests, please reply to his post.
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