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Old 05-30-2018, 08:41 AM
planck planck is offline
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Location: Athens. Greece
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Default Artist control loosing connection

Hello,

My artist control keeps loosing connection. It either looses connection and displays the avid logo, or sometimes, rarely, it completely hangs and I have to remove the power cable and put it in again.

Sometimes EuCon sees the unit as available but doesn't use it as seen on the picture.

I'm on OSX 10.13.4
EuCon version 18.3.0.244

For now the artist controller is directly connected to ethernet1 port on my macPro. I'm planning to add x2 artist mix, using a switch, but for now that's my setup.

Ethernet1 is on the top of the connection list as described in the Avid Installation instructions.

Any idea how to troubleshoot the problem?

Thanks
Alex
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  #2  
Old 05-30-2018, 09:34 AM
KeyplayerG's Avatar
KeyplayerG KeyplayerG is offline
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Default Re: Artist control loosing connection

I would love to know how to solve this issue! I've got an MC, 2 Mix & a Transport. I average 3 to 4 dropouts per 4 to 6 hr session!

In my case, they'll either flash, like there was a power surge, and go to the logo, or much more often ( and way more annoying), it just stops working! You'll be totally "in the zone" and you'll select some simple function, lime Clear Solo and nothing happens. Hit it again? Same result. Now you know it's dropped the connection, total buzz kill!

You restart Eucon and it fires right back up but these 25 to 30 second interuptions for this kind of crap is really irritating!
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Old 05-30-2018, 07:36 PM
its2loud its2loud is offline
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Join Date: Dec 2014
Location: Los Angles
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Default Re: Artist control loosing connection

Did you do a firmware update through the EuControl app? Can you see what firmware you're running in the software?

I'm running 2 Artist Mixes, and Artist Control, and the Control App on my ipad with no issues at all.

Also, make sure wifi is off and try making the devices connect with a static IP instead of dynamic. This has always seemed more stable for me.
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Old 05-31-2018, 06:59 AM
planck planck is offline
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Join Date: Jan 2015
Location: Athens. Greece
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Default Re: Artist control loosing connection

I'm running the latest firmware:

MC Control
current version: 1.3.7.0
already at version: 1.3.7.0, won't upgrade.

Static IPs are assigned to the interfaces.

I also changed ethernet cable, just in case.

I kindly request to get some official support from Avid.

Alex
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Old 05-31-2018, 09:37 AM
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EddieJones EddieJones is offline
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Location: Santa Cruz
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Default Re: Artist control loosing connection

I would check the power supply first.
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  #6  
Old 05-31-2018, 11:58 AM
P_J P_J is offline
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Join Date: Mar 2000
Location: Finland
Posts: 271
Default Re: Artist control loosing connection

Quote:
Originally Posted by KeyplayerG View Post
I would love to know how to solve this issue! I've got an MC, 2 Mix & a Transport. I average 3 to 4 dropouts per 4 to 6 hr session!

In my case, they'll either flash, like there was a power surge, and go to the logo, or much more often ( and way more annoying), it just stops working! You'll be totally "in the zone" and you'll select some simple function, lime Clear Solo and nothing happens. Hit it again? Same result. Now you know it's dropped the connection, total buzz kill!

You restart Eucon and it fires right back up but these 25 to 30 second interuptions for this kind of crap is really irritating!
Exactly this has been happening for me .. about 1-2 years now. Artist + PT Control goes suddenly offline and after a little while all comes back. Sometimes I have to re open PT Control. Couple of times in a day this happens.
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OS10.13.6 * PTHD2018.7/Eucon18.3.0.219/AJA12.5*Omni*Artist Series/PT|Control*nMP 3.5GHz-6core/32Gb/D300
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