program does not respond

[freetoskate124]

every time i try to start recording, the window for pro tools freezes up and says its not responding. what can i do to fix this issue?

[Darryl Ramm]

Look up at the top of this page. See this...?

Help us Help You - READ THIS Before Posting!

[freetoskate124]

i did everything that page suggested and still have the same problem

[freetoskate124]

I guess my computer doesn't meet the requirements for pro tools?

[Darryl Ramm]

Originally Posted by freetoskate124

i did everything that page suggested and still have the same problem

No, you clearly have no done what is in that link - starting with you need to describe your system in more detail when posting problem reports and please include a Sandra report.

Here is that link again for you...

Help us Help You - READ THIS Before Posting!

The Sandra reports are extremely helpful and may well just show stuff that folks here can see as possible causes/problems.

[freetoskate124]

My system info:

SiSoftware Sandra

Computer
Model : HP Hp Pavilion dv5 Notebook PC


Processor
Model : AMD Turion(tm) X2 Ultra Dual-Core Mobile ZM-82
Speed : 2.2GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 On-board Cache : 2x 1MB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size

Computer
Mainboard : Compal 30FC
BIOS : HP F.49 08/17/2009
Bus(es) : PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.75GB Registered DDR2 SO-DIMM

Chipset
Model : HP RS780/880 Host Bridge
Front Side Bus Speed : 2x 1.8GHz (3.6GHz)
Shared Memory : 256MB
Channels : 1
Memory Bus Speed : 2x 100MHz (200MHz)

Chipset
Model : AMD F11h Athlon 64/Turion/Sempron HT Hub
Front Side Bus Speed : 2x 1.8GHz (3.6GHz)
Total Memory : 4GB Registered DDR2 SO-DIMM
Channels : 2
Memory Bus Speed : 2x 400MHz (800MHz)

Memory Module(s)
Memory Module : Micron 16HTF25664HY-800E1 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Micron 16HTF25664HY-800E1 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : ATI Radeon HD 3200 Graphics (40 SM4.0, 256MB, Integrated Graphics)

Graphics Processor
STREAM Processor : ATI Radeon HD 3200 Graphics (40SP, Integrated Graphics)

Storage Devices
Seagate ST9500325AS (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 466GB (C:) (D:)
Hitachi HTS722020K9SA00 (200GB, USB/SATA, 2.5", 7200rpm) : 186GB (I:)
HL-DT-ST BDDVDRW CT10L (SATA150, BD-R, DVD+-RW, CD-RW, 4MB Cache) : N/A (E:)

Logical Storage Devices
Hard Disk (C:) : 452GB (NTFS) @ Seagate ST9500325AS (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Easy Drive (I:) : 186GB (FAT32) @ Hitachi HTS722020K9SA00 (200GB, USB/SATA, 2.5", 7200rpm)
RECOVERY (D:) : 14GB (NTFS) @ Seagate ST9500325AS (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Optical Drive (E:) : N/A @ HL-DT-ST BDDVDRW CT10L (SATA150, BD-R, DVD+-RW, CD-RW, 4MB Cache)

Peripherals
LPC Hub Controller 1 : HP IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : HP SB700/800 LPC host controller
Audio Device : HP IXP SB600 High Definition Audio Controller
Audio Codec : Integrated Device Tech 76B2h
Audio Codec : Lucent/Agere Systems (Was: AT&T MicroElectronics) HDA softmodem
Audio Device : ATI (AMD) RS780/880 Azalia controller
Disk Controller : HP SB700/800 SATA Controller [AHCI mode]
Disk Controller : HP SB700/800 IDE
Disk Controller : HP JMB381 SD Host Controller [Compal]
USB Controller 1 : HP SB700/800 USB OHCI0 Controller
USB Controller 2 : HP SB700/800 USB OHCI1 Controller
USB Controller 3 : HP SB700/800 USB EHCI Controller
USB Controller 4 : HP SB700/800 USB OHCI0 Controller
USB Controller 5 : HP SB700/800 USB OHCI1 Controller
USB Controller 6 : HP SB700/800 USB EHCI Controller
SMBus/i2c Controller 1 : ATI SB700 SMBus


Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 4.1

[Darryl Ramm]

You wouldn't be trying to record to that FAT32 volume would you?

FAT32 is not a supported volume format. That's covered in the very first page of the Compatibility Grid....at the top of this page.

Also the Turion processor and integrated graphics may mean this is not a great laptop for Pro Tools use.

Darryl