"Error, missing PACE authorization for "Pro Tools"

[seoulcube]

Hi

Is there any way to fix this problem?
I have upgraded to Pro Tools Ultimate perpetual.
and when starting Pro Tools, "Error, missing PACE authorization for "Pro Tools". Please insert the necessary iLok or rejoin your cloud session and restart Pro Tools." message comes up.
I have activated my Pro Tools Ultimate perpetual lincense on my ilok.
ilok license manager is the latest one.
I'm on M1 Mac Studio with OS 12.7.3
Pro Tools Ultimate 2023.12.1

I have read and followed avid document regarding this issue but couldn't solve the issue. I need help.

https://avidtech.my.salesforce-sites...-for-Pro-Tools

[tope d]

Originally Posted by seoulcube

Hi

Is there any way to fix this problem?
I have upgraded to Pro Tools Ultimate perpetual.
and when starting Pro Tools, "Error, missing PACE authorization for "Pro Tools". Please insert the necessary iLok or rejoin your cloud session and restart Pro Tools." message comes up.
I have activated my Pro Tools Ultimate perpetual lincense on my ilok.
ilok license manager is the latest one.
I'm on M1 Mac Studio with OS 12.7.3
Pro Tools Ultimate 2023.12.1

I have read and followed avid document regarding this issue but couldn't solve the issue. I need help.

https://avidtech.my.salesforce-sites...-for-Pro-Tools

Hi,
I've just checked your license and it's still activated on your iLok 2 USB.
Please try opening your iLok License Manager app then refresh subscriptions and relaunch Pro Tools.

[seoulcube]

Originally Posted by tope d

Hi,
I've just checked your license and it's still activated on your iLok 2 USB.
Please try opening your iLok License Manager app then refresh subscriptions and relaunch Pro Tools.

Hi

what do you mean by refresh subscriptions?
my license is perpetual. so do you mean by reactivating the license?
I've also tried activating the license into my ilok cloud but I also got the same error message when opening Pro Tools.
I have attatched the status of my Pro Tools license.
Thanks

I found the refresh thing you talked about but the refresh button is greyed out as shown in the attachment screenshot

[tope d]

Originally Posted by seoulcube

Hi

what do you mean by refresh subscriptions?
my license is perpetual. so do you mean by reactivating the license?
I've also tried activating the license into my ilok cloud but I also got the same error message when opening Pro Tools.
I have attatched the status of my Pro Tools license.
Thanks

I found the refresh thing you talked about but the refresh button is greyed out as shown in the attachment screenshot

Please try the steps at https://avidtech.my.salesforce-sites...n-iLok-account

[seoulcube]

Originally Posted by tope d

Please try the steps at https://avidtech.my.salesforce-sites...n-iLok-account

I have followed the steps and still getting the error.
Is there any possibility that my Pro Tools Ultimate Perpetual license somewhat corrupted?? my other plugin licenses on my ilok works fine with other DAWs

[seoulcube]

Originally Posted by tope d

Please try the steps at https://avidtech.my.salesforce-sites...n-iLok-account

Do you have any info regarding resolving my issue?
I can't use my Pro Tools at the moment because of this error.
I have also sent support ticket but haven't heard any feedback yet..

[albee1952]

Look thru your iLok license(the ones actually on the iLok and make sure there aren't any expired Pro Tools licenses shown. If you find any, deactivate them. And make sure you don't have a cloud session running(especially if you use cloud licensing on more than 1 computer).

[unkJE]

^^^^^^
Adding to Dave’s top advice – please try this longer process:


Left-click on your license. In the Licenses tab, top LH cnr in iLok License Manager, (hereafter ILM), select Deactivate. Wait for the process to complete

Restart computer

In the Available tab, top LH cnr in ILM, left-click on your license and select Activate. Wait for the process to complete

In the left column of ILM, right-click on your iLok and select Synchronize. Wait for the process to complete – it takes a little while

Restart computer

With your iLok plugged in, launch Pro Tools