Command 8 Faders just stopped

[DJElBee]

My Command 8 that I just purchased new in Jan 2011 the faders just stopped working the Command 8 just says it's offline all of the controls on the unit continue to work with the exception of the powered faders. Sam Ash says it only comes with a 90 day warranty from them but I have a year from Digideisn/Avid I cannot reach anyone at Avid without purchasing a support ticket for $50 which I don't need to do since it's not a Pro Tools problem. This is terribly aggravating since I own so many digi/avid products I see no need to have to purchase something to tell me how to get something fixed I have updated all of the firmware so I know thats not the problem . Any help would be GREATLY APPRECIATED !!!!

[Craig F]

I'd try reseating the fader moder power header to see if they come back

[browniespeaks]

have you ran threw the trouble shooting?

If you on PC putting it into standalone mode and running MIDIOX on the pc will let you see if the faders buttons and rotery encoders are sending and receiving midi. If they are receiving when you send a control value the fader will move.

If that works it actually could be a pro tools problem. as always run threw the delete preffs... blah blah blah basically do what it says in the "HELP US HELP YOU!" sticky thread for general pro tools troubleshooting.

Hope that gets you in the right direction. I can't say I have ever had any trouble getting ahold of somone at Avid. After you do the basic troubleshooting if your still having problems give them a call and talk to the person who asks you for your ticket. They may have some good advice on how to proceed. DTS may chime in on your thread but you should prob go ahead and so some TS on your end.

[Picture Start]

Have you tried the fader mute button?

[minister]

Originally Posted by DJElBee

This is terribly aggravating since I own so many digi/avid products I see no need to have to purchase something to tell me how to get something fixed I have updated all of the firmware so I know thats not the problem . Any help would be GREATLY APPRECIATED !!!!

Instead of getting mad, why don't you help yourself by telling us what have tried so that we can help you. Reading this, I don't know what steps you took.

When mine suddenly goes "offline", I sometimes find that I simply have to open the Peripherals window and get to the Midi page, then close it again. It seems to lose communication. Or, as Craig mentioned, power cycle. Or, re-seat the USB. I find USB can lose communication with ANY device. And as Picture Start below mentioned, you may have inadvertently hit the "fader mute", though, it seems not the case as you say your screen does say "offline".

I'll give you a discount, send $25 to........

[DigiTechSupt]

You posted about this back in July of this year - another DUC member indicated we needed more info then, and the case still applies here.

http://duc.avid.com/showthread.php?t=303903

Please see the Help Us Help You thread for details about what we need to know to assist you.

[DigiTechSupt]

We got your 'reported post' email and wanted to let you know that you can call tech support for a repair at 650.731.6100 and choose option '3' for repairs - the call is free. You do not need an ASC if you're definitely experiencing a hardware failure. There is only a charge if troubleshooting or diagnosis is needed.