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  #11  
Old 02-22-2021, 05:50 AM
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JFreak JFreak is offline
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Default Re: Avid support?
If you have a case number we may be able to escalate it


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Janne
What we do in life, echoes in eternity.
  #12  
Old 02-22-2021, 02:38 PM
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Default Re: Avid support?
Still waiting from Avid.......Also, case has already been escalated through Avid site, GCPro has contacted Avid rep a couple of times...........and............still waiting.


Terrible service.
  #13  
Old 02-22-2021, 02:40 PM
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JFreak JFreak is offline
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Default Re: Avid support?
Avid's service center in Manila is subject to all kinds of quarantine restrictions. Bad excuse but understandable in these days
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Janne
What we do in life, echoes in eternity.
  #14  
Old 02-22-2021, 02:52 PM
corp corp is offline
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Default Re: Avid support?
HDX registration issue is an Avid bug in their system.


The amount of money people pay for this so called Ultimate system with this type of service is inexcusable.
  #15  
Old 02-22-2021, 03:00 PM
corp corp is offline
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Default Re: Avid support?
Quote:
Originally Posted by JFreak View Post
Avid's service center in Manila is subject to all kinds of quarantine restrictions. Bad excuse but understandable in these days



Phone connection the worst, trying to understand person even worse!
  #16  
Old 02-22-2021, 03:10 PM
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JFreak JFreak is offline
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Default Re: Avid support?
All of this is very vague, but I am escalating this just because you have been waiting for so long already. Perhaps someone at Avid would contact you.
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Janne
What we do in life, echoes in eternity.
  #17  
Old 02-22-2021, 03:26 PM
corp corp is offline
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Default Re: Avid support?
Not vague at all......!


Can't register HDX card, Avid is at fault because of a bug in Avid system.


Clear?
  #18  
Old 02-23-2021, 08:14 AM
corp corp is offline
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Default Re: Avid support?
Still waiting Avid.
  #19  
Old 02-23-2021, 04:58 PM
corp corp is offline
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Default Re: Avid support?
After waiting for a month for Avid support to help with the registration page not working I can now register my HDX card.
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