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  #1181  
Old 08-30-2019, 09:41 PM
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jeffro jeffro is offline
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

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Originally Posted by Lpendes View Post
Hi guys, might be a long shot, but I purchased PT10 Academic and activated on the 27th of November, 2011. I was offered the 4 year upgrade and subsequently received the licence to PT11. However, I never received a licence to PT12.

PT12 (12.3.1) appears under "My Products and Subscriptions", but there is no licence on my iLok account.

Thanks :)
Will look into this and reply via support case. Please make sure your DUC email matches your my.avid.com account. Thanks!
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  #1182  
Old 09-01-2019, 10:07 PM
Lpendes Lpendes is offline
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

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Will look into this and reply via support case. Please make sure your DUC email matches your my.avid.com account. Thanks!
Just updated it to make sure it matches. Thanks!
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  #1183  
Old 09-03-2019, 05:22 PM
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

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Just updated it to make sure it matches. Thanks!
Thanks. Found and updated your support case so please check your email for a case notice.
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  #1184  
Old 09-30-2019, 12:20 PM
themadwizard themadwizard is offline
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

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Originally Posted by jeffro View Post
Will look into this and reply via support case. Please make sure your DUC email matches your my.avid.com account. Thanks!
I am having this same issue and the Avid site isn't even letting me open a support case.
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  #1185  
Old 12-26-2019, 07:10 PM
Grazza Grazza is offline
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

Hi,

I have the same problem. Protools 12 not appearing in my account. I have the protools 12 bundle license & have it on my iLok also. Do you need to surrender PT11 for it to appear ? or does Avid need to put it there.

Thanks
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  #1186  
Old 04-10-2020, 05:20 PM
themadwizard themadwizard is offline
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

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Originally Posted by themadwizard View Post
I am having this same issue and the Avid site isn't even letting me open a support case.
Support added 12.3.1 to my account, so that works, but is there a reason I cannot get updates to 12.8.2?
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  #1187  
Old 04-10-2020, 06:10 PM
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JFreak JFreak is offline
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

If that version is released later than your license's Release Limit allows then no. If your license is good you can get any version since 12.6 from Avid Download Center


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  #1188  
Old 04-18-2020, 09:02 PM
themadwizard themadwizard is offline
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Default Re: Where is my No Charge Pro Tools 12 Upgrade?

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If that version is released later than your license's Release Limit allows then no. If your license is good you can get any version since 12.6 from Avid Download Center


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Release limit? I have ProTools 12. I should be able to get the latest updates to 12.
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