Error - One or more activation locations are not accessible

[janhart]

Hi,

I have the same error message when I try to activate Pro Tools First: 'Pro Tools First activation failed. There are no remaining assets in your iLok account.'

I think I must have put the wrong iLok ID in when I started my AVid master account, (I used my email address, not realising I have had an iLock account for years, unused, and that has a different iLok id to my email address.)

I've changed my default iLok user ID on the AVID account page to what it should be, and it registered fine. However on my products page the Pro Tools First product has the wrong iLok ID - my email address.

Is this the reason Pro Tools First won't activate? Is it looking for assets in an iLok ID that doesn't exist?

Please help!!

thanks, Jan

[Teounda]

Originally Posted by Southsidemusic

Hey Buddy

I have escalated this to Avid tech support and someone will get back to you here or via PM/Email with a resolve.

Hang tight and look for a reply. You can subscribe to this thread and get a notice when anyone replies here.

Let us know how you get on and if there is anything else we can help you with,

Best Regards
Christopher

Hi Christopher,

My name is Jonathan and I'm encountering the exact same issue as the one you helped fixed last year. I would appreciate if I could get some assistance with mine as well.

Cheers,

Jonathan

[DigiTechSupt]

Originally Posted by Teounda

Hi Christopher,

My name is Jonathan and I'm encountering the exact same issue as the one you helped fixed last year. I would appreciate if I could get some assistance with mine as well.

Cheers,

Jonathan

Hi, checking on this. Will get back to you soon.

-Tope

[DigiTechSupt]

Originally Posted by DigiTechSupt

Hi, checking on this. Will get back to you soon.

-Tope

Please check back your iLok License Manager within 24 to 48 hours. Should be fixed by then

Thanks,
Tope

[Teounda]

Great!

Will do and let you know...

Thanks

[Teounda]

Originally Posted by DigiTechSupt

Please check back your iLok License Manager within 24 to 48 hours. Should be fixed by then

Thanks,
Tope

Great news!!

I'm all set. They were able to reset my license and I was able to activate it on the new location. I so much appreciate the time and the help.

Best regards,

J.

[soporterestart]

I greet you from Argentina, I am having the same problem with the license of my first protools, I cannot deactivate and activate on my current computer, could you help me?

[Jerry V]

I just purchased a new Mac Book Pro and my Pro Tools First won't open because there are "no remaining iLok assets in your account". (I know there's a limit to 3 locations). In my iLok account I can see the three locations but cannot delete one to make room for Pro Tools First to operate on my new Mac.

How can I delete one location in order to create a new one?

Thanks!
Jerry

[jeffro]

Welcome to the community.

Couldn't find your account based on your DUC info, so please start an Account Support case at avid.com/learn-and-support/contact-audio-and-music-support to provide your my.avid.com email and iLok User ID. Thanks!

[Jerry V]

Hey Jeffro,
Thanks so much for your reply.

I was able to successfully delete the Pro Tools First app from my original computer by installing iLok License Manager and deactivating it in my original computer.

Now Pro Tools First is up and running on my new Mac.

Thanks so much for reaching out!

Jerry