New computer, same license and iLok. Pro Tools won't activate

[TheHC]

Hey!

Got my old music computer stolen so I finally got around to install a new one but can't get Pro Tools to run since it says I don't have any active plans.

- I've linked my iLok account to my avid account
- made sure the bundle is active on the ilok
- 12.7 is valid for download in my account, updated application manager where it says I have an active perpetual license for Pro Tools. But the damn thing won't work!

I've tried to find he answer here and I'm seeing something about new license releases but none of that is available on my ilok account to download.

So I need some assistance in this matter

[jeffro]

Welcome to the community.

1. What is the exact name of your license (from iLok License Manager)?
2. What is the Release Limit date for the license/bundle (check its Details in iLok License Manager).

We have some reports that Application Manager shows an active license as Not Activated - see the sticky thread at the top of this forum (that does not prevent Pro Tools from working though).

[TheHC]

Originally Posted by jeffro

Welcome to the community.

1. What is the exact name of your license (from iLok License Manager)?
2. What is the Release Limit date for the license/bundle (check its Details in iLok License Manager).

We have some reports that Application Manager shows an active license as Not Activated - see the sticky thread at the top of this forum (that does not prevent Pro Tools from working though).

1. "Pro Tools with Upgrade and Support Plan 2015(NT)"
2. There is no expiration date

Application manager says it's active, License Manager says it's active. But I can't activate Pro Tools cuz it's says I don't have any active licenses.

[Darryl Ramm]

12.6 or later require you update the license (download a new one from iLok). Did you do that?


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[TheHC]

Originally Posted by Darryl Ramm

12.6 or later require you update the license (download a new one from iLok). Did you do that?


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I think I have. Is that downloading it again down to the key? I've deactivated it from Ilok, synched the key and dragged and dropped the license (from my user) to the iLok key. No other licenses are available. Do I need to get my activation code for Pro Tools in order for me to get a new license?

[TheHC]

I'm in a bit of a pickle here trying to finish up production on some vocals and at this moment everything is at a standstill.

[Darryl Ramm]

Are you following any documentation here? Like this... http://avid.force.com/pkb/articles/d...7-Release-Info

That tells you exactly what to do, what you should see in the iLok account, and where to contact if you don't have the correct updated Pro Tools 12.6 or later license to download.

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[DigiTechSupt]

Originally Posted by TheHC

I'm in a bit of a pickle here trying to finish up production on some vocals and at this moment everything is at a standstill.

Hi TheHC,

Upon checking your account, you're only entitled to Pro Tools 12.4. Not sure how the installer got on your account, but our licensing reps should be in touch with you through phone or Email regarding the issue.

Thanks,
TD