"Customer Service"? Unbelievable... (ERXP Activation Failed)

[Bruce Paine]

Originally Posted by FreeBlues

Sorry, I'm new to Mac computers, so you might need to help me through this!

I have a folder named 'Macintosh HD'. In that folder is a 'Library' folder, then Application Support'. Inside Application Support there is a 'Digidesign" folder, but nothing called 'Avid', nor nothing I can see called Pixie.

I assume I can create these, but not sure what to do then? I am getting that I need to "uninstall" the Avid app (Windows speak), but I'm not sure how to do that.

Again, new to Macs...

Try creating this folder:
Macintosh HD/Library/Application Support/Avid/

Inside that folder, create this folder:
Pixie
So that you end up with this:
Macintosh HD/Library/Application Support/Avid/Pixie

Both the Avid folder and the Pixie folder should have Read & Write permissions when you do a "Get Info" on the folder. Under "Sharing & Permissions" at the bottom of the Get Info window.

It's possible that since you don't have Pro Tools installed, there is no Avid folder in Application Support.

I also have on my Mac the following folder:
Macintosh HD/Library/Application Support/AvidElevenRack

Again with Read & Write permissions on that AvidElevenRack folder.