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Old 04-05-2015, 11:15 AM
Recording Room Recording Room is offline
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Join Date: Jul 2011
Location: Johns Creek, GA
Posts: 73
Default Can't download protools because Avid wants me to update billing address

Good afternoon everyone.

I decided to take the plunge and get on a subscription for protools 12. I bought it direct from the Avid store of course. Problem is I'm unable to activate anything because it tells me I need to verify my billing address... OK so I do. I follow the link, I click confirm, it adds the 4 digit zip code extension, I click confirm again, and well... it updates nothing. I've even tried changing the mailing address completely, and still nothing is updated.

Until I solve this, apparently I'm in punitive hell and can't use Pro Tools 12. Is there a trick I'm missing here? I'm on a Mac, and I tried 3 different browsers thinking maybe it's a browser compatibility issue. I don't have cookies blocked or anything that would cause a problem with the site.

Anyone?
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