error missing ilok authorization for pro tools 10

[ProToCall]

Hello,

I have tried all the suggestions from here, http://avid.force.com/pkb/articles/E...ssage/en430451 , I have uninstalled, re-installed Pro Tools 4x. I am so fed up, I don't understand why this is so difficult to upgrade to Pro Tools 10. It should just be a button click.

It wont let me sync onto the ilok website. I have tried calling Avid, but after 30minutes of being on hold on the phone and being charged for my time, I hung up.

Please, I dont want to sound rude, but I purchased pro tools 9, which isn't cheap, with a free upgrade to 10, I have been trying for 3 months on and off to upgrade and nothing is working. I see so many other people have this problem, and I see the only thing that seems to help is this website... http://avid.force.com/pkb/articles/E...ssage/en430451 , which I have tried doing everything on it over 10x. Nothing is working, I am so frustrated

PLEASE , if I can get any help. That would be really appreciated.