|
Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
#1
|
|||
|
|||
HD Plan not refreshed
Updated an HD Plan today that was set to expire on May 12, 2017.
AVID account info shows the new expiration date, but HD Plan on iLok still shows May 12, 2017 expiration. How long should this take to refresh and show the new expiration. Traveling in 2 days, and would like assurance that my 3 rooms will be fully functional. Thanks, Rich Rauh Stampede Post |
#2
|
||||
|
||||
Re: HD Plan not refreshed
Well the rooms will be functional as:
1. You have perpetual licenses even if the support plans stopped. 2. The expiration date doesn't change until a day or less before the actual expiration of your plan so hang tight and if it looks the same May 11 then post back here and I will escalate your plight http://avid.force.com/pkb/articles/F...LicenseRenewal
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#3
|
|||
|
|||
Re: HD Plan not refreshed
Thanks Christopher,
I'm just concerned as we rely heavily on the Pro Series plugins, all of our workstations are offline systems (required by the Film Studios) and I am going to be OOT until May 23rd. Rich Stampede Post |
#4
|
||||
|
||||
Re: HD Plan not refreshed
Quote:
If you have any issue PM me and I will escalate it to Avid so in any case it will not be an issue.
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#5
|
|||
|
|||
Re: HD Plan not refreshed
Not clear how it can refresh if the computers are offline, but you seem confident.
|
#6
|
|||
|
|||
Re: HD Plan not refreshed
The iLoks need to go online?
No idea, just guessing...it seems the iLoks themselves to be refreshed would need to see the Avid site? |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Renewed my plan, but Pro Tools HD Plan license didn't update [SOLVED] | toolz | Licensing & Accounts | 6 | 02-14-2018 12:07 AM |
Additional bonus plug-ins! Upgrade plan but not support plan | Dinwiddy | AAX Plug-ins | 1 | 08-18-2016 01:02 PM |
Pro Tools HD Plan license not updated after renewing Upgrade & Support Plan | FritsFlits | Licensing & Accounts | 1 | 02-25-2016 02:55 PM |
When do you think HDX will get refreshed? | propower | General Discussion | 19 | 08-27-2014 01:20 PM |
Refreshed OS, PT doesn't launch- | Paul Cavins | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 7 | 01-01-2009 04:07 PM |