"Renew Support" option is missing from a current Annual Upgrade Plan [SOLVED]

[Top Jimmy]

Originally Posted by Tom Case

Hello,

I just logged in to find my question has been moved to a sub forum that i had no idea existed. There is no one here (11 viewers) as opposed to the 12 forum (115 viewers). No response, no PM, no real email.

How in the world is this less important to a pro tools 12 discussion than speculation of what pro tools 12.9 might look like, or Pro tools sucks because I bought my computer at walmart.

Tom

Your post was merged with a pre-existing thread. This thread has the attention of Avid. More importantly, you have submitted a support case.

What else do you need? Avid cooks with a crock pot, not a microwave. I'm sure you will get the opportunity to renew without being penalized.

[Tom Case]

Avid has responded, they want me to buy a code from a 3rd party vendor, and then email them the code. Seems strange, but I will use sweetwater and a credit card.

It was a very quick response.

What else do you need?

Nothing, I was frustrated. I felt that this issue might be more important to our community than a majority of the subject that are being discussed in the pro tools 12 forum.

On a side note, I'll choose food from a crock pot over a microwave any day.

[Raggi]

Hi.
I am in the same boat. No where to renew the licence. Generated support case. My subscription expire tomorrow (27th).

[[email protected]]

Tom,

Avid request the same of me several weeks ago. Cautiously, I did purchase a renewal code from Sweetwater (third Party vendor) and provided to Avid. However, that has been over 30 days ago. Nothing has changed. I still have a open ticket for resolving this issue.

[amagras]

I got a ridiculous email from Avid to remind me that my plan is expiring in 48 hours

[RossH]

Originally Posted by amagras

I got a ridiculous email from Avid to remind me that my plan is expiring in 48 hours

Yup, just got that email here. Too bad there is currently no way to renew!
I'm fortunate that this is just a hobby for me, so I'll likely let it expire and then wait for a really good "welcome back" offer or something.
If this was for my business, I'd be waaaay more concerned. I feel for the rest of you here. Best of luck getting it sorted.

[amagras]

Nobody alarms, if they don't get this sorted out in time we are legally entitled to an extension of the grace period.
I'm only worried because I'm about to travel overseas with no internet, if they fix this and my grace period expires while I'm out I will have to pay the penalty because it would be technically not their fault.

[diogo_c]

Joining this no-fun party, no option to insert the code that I've purchased from Sweetwater since Avid's store won't take my credit card for some reason.

[29CountsNY]

Start a support case.
I did a month ago and have been reassured by support that I won't incur any additional costs even though at this point my plan has lapsed. So to protect yourselves, start a support ticket and get it documented.
If for some reason this doesn't pan out to be sunshine and roses, at least you have it documented you did your due diligence.

One a side note, I still think it is insane that there is not a link to renew.

My HD subscription has a link and I was able to renew, albeit 5 months early because I was stressing this, but I still can't believe non-HD doesn't have a link. I mean how hard is it to add a link?? Unless the underlying process is just flat out broke.
The irony is that the link was there last March when I had to renew. Surprise, an update broke something.....

[gnjlee]

Vanilla PT here who can't renew (I have an open case). I am just hoping that I don't miss out on some updates that I already paid for via sweetwater in this next year due to the problem.