Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Aspera DigiDelivery

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-02-2010, 01:44 PM
Rick Sanchez Rick Sanchez is offline
Member
 
Join Date: Oct 1999
Location: North Hollywood, CA.
Posts: 405
Default Delivery e-mail delays

I have one client who I send almost daily deliveries to. Over the last few months, I will send a delivery, it will say "successful" but I never get an email receipt and they don't get the delivery. If I resend the delivery, then it goes through and the first one usually will show up.

Today, I had to send a delivery three times, the third one I saved a summary and emailed the link from my personal email to their personal email (same ISP and locations). They got that right away. 15 minutes later, they got the original 2 digidelivery emails sent from the server.

What could be the problem?
__________________
Rick Sanchez
http://www.posthastemedia.com

MacPro 2x2.66 GHz Dual Core "WoodCrest"
Mac OSX 10.5.8 / 4 Gig Ram
ProTools 8.0.4
Digidesign/Magma PE6NE-I upgraded 6 slot expansion chassis. (Host card in Slot 2 of MacPro)
HD3 Accel
BlackMagic Decklink Studio 2 (In Slot 3 of MacPro)

SurCode / Dolby Media Meter 2
Izotope RX2 Advanced / Sonic NoNoise
Waves Platinum 7.x / Serato PitchnTime
Melodyne Studio / Altiverb XL / Speakerphone
KOMPLETE 7
EQuality / Massey L2007
TC MasterX
Reply With Quote
  #2  
Old 11-15-2010, 04:33 PM
Rick Sanchez Rick Sanchez is offline
Member
 
Join Date: Oct 1999
Location: North Hollywood, CA.
Posts: 405
Default Re: Delivery e-mail delays

BUMP...Anyone?
__________________
Rick Sanchez
http://www.posthastemedia.com

MacPro 2x2.66 GHz Dual Core "WoodCrest"
Mac OSX 10.5.8 / 4 Gig Ram
ProTools 8.0.4
Digidesign/Magma PE6NE-I upgraded 6 slot expansion chassis. (Host card in Slot 2 of MacPro)
HD3 Accel
BlackMagic Decklink Studio 2 (In Slot 3 of MacPro)

SurCode / Dolby Media Meter 2
Izotope RX2 Advanced / Sonic NoNoise
Waves Platinum 7.x / Serato PitchnTime
Melodyne Studio / Altiverb XL / Speakerphone
KOMPLETE 7
EQuality / Massey L2007
TC MasterX
Reply With Quote
  #3  
Old 11-15-2010, 05:24 PM
Top Jimmy's Avatar
Top Jimmy Top Jimmy is offline
Moderator
 
Join Date: Oct 2005
Location: Spokane, WA
Posts: 5,919
Default Re: Delivery e-mail delays

The best I can suggest is to make sure the DNS addresses you are using are good. I saw DNS issues on the server I used to administrate one too many times so I made sure to obtain and enter three good DNS addresses. It also doesn't hurt to make sure the A record resolves your hostname to the IP address and the reverse-lookup record resolves the IP to the hostname.

Other than that, I can't offer any more suggestions. We too saw unexplained things that never got figured out. Now that the Digidelivery is officially destined for the pasture, there's not much hope of getting this stuff addressed.
__________________
James Cadwallader

Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8

Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre

Presonus Faderport, Pro Tools | Control
Reply With Quote
  #4  
Old 11-15-2010, 06:49 PM
Touchwood Studios Touchwood Studios is offline
Member
 
Join Date: Oct 2003
Posts: 867
Default Re: Delivery e-mail delays

I got my ISP to change my connection that is has now a usable upload now DD is not sending any delivery emails all network setting are passed I am at a loss as nothing has changed. All network tests passed
Reply With Quote
  #5  
Old 11-16-2010, 02:55 PM
Rick Sanchez Rick Sanchez is offline
Member
 
Join Date: Oct 1999
Location: North Hollywood, CA.
Posts: 405
Default Re: Delivery e-mail delays

Quote:
Originally Posted by Top Jimmy View Post
The best I can suggest is to make sure the DNS addresses you are using are good. I saw DNS issues on the server I used to administrate one too many times so I made sure to obtain and enter three good DNS addresses. It also doesn't hurt to make sure the A record resolves your hostname to the IP address and the reverse-lookup record resolves the IP to the hostname.
Thanks, I'll give that a try. I've had the same DNS addresses for the last 4 years and no real problems until about 4 months ago and only with one client. It's very odd.
__________________
Rick Sanchez
http://www.posthastemedia.com

MacPro 2x2.66 GHz Dual Core "WoodCrest"
Mac OSX 10.5.8 / 4 Gig Ram
ProTools 8.0.4
Digidesign/Magma PE6NE-I upgraded 6 slot expansion chassis. (Host card in Slot 2 of MacPro)
HD3 Accel
BlackMagic Decklink Studio 2 (In Slot 3 of MacPro)

SurCode / Dolby Media Meter 2
Izotope RX2 Advanced / Sonic NoNoise
Waves Platinum 7.x / Serato PitchnTime
Melodyne Studio / Altiverb XL / Speakerphone
KOMPLETE 7
EQuality / Massey L2007
TC MasterX
Reply With Quote
  #6  
Old 11-16-2010, 05:41 PM
Bill Denton Bill Denton is offline
Member
 
Join Date: Oct 2008
Location: Pittsburgh PA
Posts: 2,644
Default Re: Delivery e-mail delays

What is the size of the files you are sending to the "problem" client, and how does it relate to the size of the files you are sending to other clients?

If you're using Outlook, look at your Outbox right after you click the "Send" button and see how long it takes for it to disappear from your outbox. If you are sending extremely large files, it can take a while for them to completely get out of your computer and onto the internet.

And remember that the speed of an email between point "A" and point "B" is limited by the weakest link. If the email is slow getting out of your computer, it's going to be slow getting to your client. Or, even if it hauls ass getting out of your computer, if you're clients internet connection speed is slow, it will take a while before the email gets completely into his computer.

Even if everything is "fast", a big file is going to take some time to get from your computer to your client's.

And may I respectfully suggest that everyone here look up "Occam's razor"...
__________________
X
Note that all opinions, observations, whatever, in this post are mine, unless I'm being mean or am wrong, in which case it's somebody else's fault. I do not work for Avid (their loss)...my only relationship with Avid is that of a customer (when I'm not too poor to buy stuff, like now)...and that hot administrative assistant...that's more of a "thing" than a "relationship" (that should keep them guessing for a while...)

Just rockin'...what more is there?

Bill in Pittsburgh
Reply With Quote
  #7  
Old 11-16-2010, 06:19 PM
Top Jimmy's Avatar
Top Jimmy Top Jimmy is offline
Moderator
 
Join Date: Oct 2005
Location: Spokane, WA
Posts: 5,919
Default Re: Delivery e-mail delays

Quote:
Originally Posted by Bill Denton View Post
What is the size of the files you are sending to the "problem" client, and how does it relate to the size of the files you are sending to other clients?

If you're using Outlook, look at your Outbox right after you click the "Send" button and see how long it takes for it to disappear from your outbox. If you are sending extremely large files, it can take a while for them to completely get out of your computer and onto the internet.

And remember that the speed of an email between point "A" and point "B" is limited by the weakest link. If the email is slow getting out of your computer, it's going to be slow getting to your client. Or, even if it hauls ass getting out of your computer, if you're clients internet connection speed is slow, it will take a while before the email gets completely into his computer.

Even if everything is "fast", a big file is going to take some time to get from your computer to your client's.

And may I respectfully suggest that everyone here look up "Occam's razor"...
Not to give the same back to you, but it's obvious you have no experience administrating a Digidelivery server. The Digidelivery is its own mail server. The problem is that everything is self-contained within the box and there's no way to troubleshoot when issues like this occur.

http://www.avid.com/US/products/DigiDelivery-ServGT

To the OP: You know, I never patched in a monitor, keyboard and mouse to see what could be seen. I toed the party line that the apocalypse would occur and I would spend eternity in Digihell for doing such a thing. Now, I would say go for it. What could it really hurt?
__________________
James Cadwallader

Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8

Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre

Presonus Faderport, Pro Tools | Control
Reply With Quote
  #8  
Old 11-18-2010, 01:11 PM
Frank Kruse Frank Kruse is offline
Member
 
Join Date: Dec 2002
Location: old europe
Posts: 5,965
Default Re: Delivery e-mail delays

Quote:
Originally Posted by Rick Sanchez View Post
BUMP...Anyone?
How long does it take when you trigger a "send report now" from the admin settings of the server?
Does your daily report arive in time? I get mine usually at 10 minutes past midnight. Exact same time every day since 4 years.

Try the "send now" thing and see if there´s a difference.

Frank.
__________________
PTHDn 2024.3 (OSX13.6.5), 8x8x8, MacPro 14,8, AJA LHi, SYNC HD, all genlocked via AJA GEN10, 64GB RAM, Xilica Neutrino, Meyersound Acheron
Reply With Quote
  #9  
Old 11-22-2010, 04:54 PM
Rick Sanchez Rick Sanchez is offline
Member
 
Join Date: Oct 1999
Location: North Hollywood, CA.
Posts: 405
Default Re: Delivery e-mail delays

Quote:
Originally Posted by Frank Kruse View Post
How long does it take when you trigger a "send report now" from the admin settings of the server?
Does your daily report arive in time? I get mine usually at 10 minutes past midnight. Exact same time every day since 4 years.

Try the "send now" thing and see if there´s a difference.
Frank, where did you find a "send report now" choice? Under email settings I have a "test connection" choice and when I do that I get an email back almost immediately.
__________________
Rick Sanchez
http://www.posthastemedia.com

MacPro 2x2.66 GHz Dual Core "WoodCrest"
Mac OSX 10.5.8 / 4 Gig Ram
ProTools 8.0.4
Digidesign/Magma PE6NE-I upgraded 6 slot expansion chassis. (Host card in Slot 2 of MacPro)
HD3 Accel
BlackMagic Decklink Studio 2 (In Slot 3 of MacPro)

SurCode / Dolby Media Meter 2
Izotope RX2 Advanced / Sonic NoNoise
Waves Platinum 7.x / Serato PitchnTime
Melodyne Studio / Altiverb XL / Speakerphone
KOMPLETE 7
EQuality / Massey L2007
TC MasterX
Reply With Quote
  #10  
Old 11-25-2010, 04:21 AM
Pythagor Pythagor is offline
Member
 
Join Date: Dec 2004
Location: Almaty, Kazakhstan
Posts: 243
Default Re: Delivery e-mail delays

Is it happen with a particular mail server on receiver side? It looks like greylisting spam protection doesn't remember digidelivery IP. you can try to send email to them temporary using IP settings of your dgd server and see if they get it
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Eleven Rack delivery delays ctspell Eleven Rack 2 01-16-2012 07:40 PM
Sending one delivery to several e-mail adresses- bug? rpantzer Aspera DigiDelivery 12 03-30-2010 08:28 AM
M&E delivery ? Mark 66 Post - Surround - Video 7 05-11-2007 09:39 AM
Where is my delivery? Pirate Post Aspera DigiDelivery 3 10-04-2006 11:16 AM
M & E Delivery SurroundNewbie Post - Surround - Video 1 04-17-2004 03:16 PM


All times are GMT -7. The time now is 01:45 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com