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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
09-28-2020, 10:20 AM
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ProTools Tech Support not responding to tickets
I have three incidents opened with Tech Support , one for 20 days.
One of them has been a reopened case since they never fixed it last year. The recommendation was : "Delete ProTools preference folder" for all my problems. Nice !! I will say, since I've been paying for my Ultimate / HDX system support / maintenance religiously they should freeze the "clock" on the maintenance payment and until they fix my issues I should not be told or forced to renew my payment for continued support. Does anybody have this kind of issues with AVID? 
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