Another reinstatement question

[Southsidemusic]

Originally Posted by hornedrum

Just tried to order from Avid site and got this message....

"Your eligibility verification status: TIMED OUT - You are allowed up to 30 days to provide valid documentation. Your request has timed out in our system but may be reopened by your request."

JC, any chance you could reopen/reset this please and I will provide proof of eligibility?

Many thanks,

Andrew

I have escalated this and Avid is on your case and will solve it asap

[hornedrum]

Many thanks Christopher!
Just realised I have been a customer for 20 years now, oooft.
Things have changed a lot, so I appreciate the help.

I was in a catch-22 and it seemed the only way of resolving was through this forum. Thanks :)