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  #1  
Old 11-26-2019, 01:21 AM
mateollo mateollo is offline
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Join Date: Nov 2019
Location: Ljubljana, Slovenia
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Default Purchased support for 80USD and haven't received anything

Hello, I have just purchased a product (Order ID is 7405033) which should enable me to transfer my Pro Tools HD Native system (HD I/O, HD Native card and my licence for Pro Tools Ultimate to the new owner. I have made a payment for a support that is mentioned in the transfer form (costs 80USD)and received nothing. Could you tell me what have I purchased because I didn't receive any ASC code nore nothing which would enable me to transfer my Pro Tools HD Native system to the new user. I have already prepared filled transfer form, but don't know where to send it. I also opened a support case where there has been no answer in tha last 5 days. Why does it all this have to be so confusing with AVID?
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  #2  
Old 11-27-2019, 03:40 PM
mateollo mateollo is offline
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Join Date: Nov 2019
Location: Ljubljana, Slovenia
Posts: 3
Default Re: Purchased support for 80USD and haven't received anything

How can Avid take my money, send me no information through email about how can I use my purchased support, send me absolutely nothing apart from invoice and keep ignoring my support tickets?

I am seriously disappointed.
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  #3  
Old 11-27-2019, 04:18 PM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
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Join Date: Apr 2006
Location: Los Angeles
Posts: 17,015
Default Re: Purchased support for 80USD and haven't received anything

I'l see if I can get an answer for you.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2019.12 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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  #4  
Old 11-27-2019, 06:17 PM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
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Join Date: Apr 2006
Location: Los Angeles
Posts: 17,015
Default Re: Purchased support for 80USD and haven't received anything

Your case has been escalated.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2019.12 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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  #5  
Old 11-28-2019, 10:17 AM
mateollo mateollo is offline
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Join Date: Nov 2019
Location: Ljubljana, Slovenia
Posts: 3
Default Re: Purchased support for 80USD and haven't received anything

Thank you very much, I really appreciate your help.
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  #6  
Old 11-28-2019, 10:45 AM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
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Join Date: Apr 2006
Location: Los Angeles
Posts: 17,015
Default Re: Purchased support for 80USD and haven't received anything

Your welcome. But do to the holiday here you might not hear anything till after this weekend.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2019.12 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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