You dont have any Licenses in your account

[mtung]

I too just had this happen to me. Can someone open a case for me as well? I for sure have a valid HD license on my ilok, it's valid until Dec 26, 2017. Any help is appreciated.
thanks!

[jeffro]

Originally Posted by amishsixstringer

I'm having this exact same issue.

My Ilok shows an active license with the expiration date next year...

Checked the iLok account based on your community email and I only see a Pro Tools 11 Bundle (nothing with an expiration date). Guessing you might be referring to another account, so might be best to start a registration support case.

[jeffro]

Originally Posted by mtung

I too just had this happen to me. Can someone open a case for me as well? I for sure have a valid HD license on my ilok, it's valid until Dec 26, 2017. Any help is appreciated.
thanks!

I see a few Pro Tools HD Perpetual Bundles as well as the older Pro Tools HD with Upgrade and Support Plan 2015 (authorizes 10.0-12.5.2). Not sure which you are having trouble with, so I started a case on your behalf. (Note that you can do this in the future via my.avid.com > Access The Support Center > Equipment > Create A Case, or you could call using your product's System ID if it's more urgent.)

[mtung]

Thanks Jefro!
I submitted a case.

[amishsixstringer]

How can I submit a ticket? I have 3 computers doing this now. We own 25 licenses (educational institution). Our full classes are currently sharing protools stations, which is not okay.

Any suggestions would be great. I can PM our email and ilok info.

Neil

[jeffro]

Originally Posted by amishsixstringer

How can I submit a ticket?...

avid.force.com/pkb/articles/faq/How-do-I-use-my-support-services should help with this.

[amishsixstringer]

Awesome. I submitted a ticket. I'll report back with you guys.

Neil