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Old 04-03-2017, 02:52 AM
remute remute is offline
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Default Attention Jeffro Case : 03078599

Hello
I've just seen that, at the end of dealing with this case, you said a upgrade/renewal licence had been deposited in my account but when checking it appears to no longer be there.
Is it possible for you to check please or tell me how to go about accessing it?
Many thanks
G
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Old 04-05-2017, 04:22 PM
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jeffro jeffro is offline
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Default Re: Attention Jeffro Case : 03078599

Perhaps you overlooked the link to your Products Not Yet Downloaded that was referenced? I still see it listed there waiting to be activated.
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Old 04-05-2017, 04:50 PM
remute remute is offline
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Default Re: Attention Jeffro Case : 03078599

I did indeed overlook that, thank-you.
I've tried to activate it to my Avid-linked iLok account but get the message
"This iLok account does not appear to have an eligible license for this upgrade."


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Originally Posted by jeffro View Post
Perhaps you overlooked the link to your Products Not Yet Downloaded that was referenced? I still see it listed there waiting to be activated.
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Old 04-05-2017, 05:17 PM
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jeffro jeffro is offline
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Default Re: Attention Jeffro Case : 03078599

Oh no, sorry for the trouble. Okay to follow up via support case later today after I can get in and check your accounts?
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Old 04-06-2017, 01:45 AM
remute remute is offline
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Default Re: Attention Jeffro Case : 03078599

All sorted now, thanks, yet again, to Jeffro.


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Oh no, sorry for the trouble. Okay to follow up via support case later today after I can get in and check your accounts?
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