Pro Tools license expired on an Active Subscription

[jeffro]

Originally Posted by Nickcavin

Same issue here...

Looks like Carmina handled this via your support case.

[Fortheart]

I am having the same exact issue works perfectly for months now can't get Pro Tools to launch they're still charging me. Hardly seems fair.

[auraline]

Same issue as all others.

Also was charged a few days ago.

Case ID 03085156

Avid — what gives? how is this so consistently an issue? I believe this thread was started almost a year ago? Please refund my account for the days since my billing on 11/15 up through the point at which you fix this problem.

[Anthony_Anz]

Hey All, it looks like I've been initiated into the "club". I renewed my subscription 3 days ago and my iLok account still has not been updated. Every time I launch Pro Tools I get "Subscription License Has Expired" When I check my AVID account it says "Active" and "Time Period: Nov 13, 2015 - to - Nov 12, 2017"

to add more info, this is an EDU license. I did successfully complete the Identit-e verification process by uploading a pay stub. Once that process was completed I went back to the AVID store and completed my purchase.

The Identit-e system shows a "redemption code" Am I supposed to do anything with this code? I assumed that once the verification and purchase process was complete my iLok account would have been updated automatically.

welp, I can't open PT and I can't work. Any ideas?

CASE : 03085494

[remute]

I asked about compensation too, back when my problems started in August 2015. Nope.

Originally Posted by auraline

Same issue as all others.

Also was charged a few days ago.

Case ID 03085156

Avid — what gives? how is this so consistently an issue? I believe this thread was started almost a year ago? Please refund my account for the days since my billing on 11/15 up through the point at which you fix this problem.

[Anthony_Anz]

Update to the update...

It looks like Carmina took care of my case: -- thank you so much!

Ok, so this just in.. Miraculously 2 brand new licenses just appeared out of nowhere in my iLok manager. Litterally just appeared. here is what I did, maybe it can help others..

After a few futile attempts to "refresh" my "red icon'd" license in the iLok manager version I had I decided to check for updates. low and behold there was an iLok manager update. I did the update, rebooted and relaunched the iLok manager.. This time my licenses appeared with a gray-icon. -- so, I decided to "refresh" again. withing 15 minutes or so 2 brand new green-arrow licenses appeared. I deactivated the old licenses and activated the 2 new ones on my iLok and I now Pro Tools seems to be happy... so I'm not sure what really "fixed" my problem but I hope this may helps some others....

Originally Posted by Anthony_Anz

Hey All, it looks like I've been initiated into the "club". I renewed my subscription 3 days ago and my iLok account still has not been updated. Every time I launch Pro Tools I get "Subscription License Has Expired" When I check my AVID account it says "Active" and "Time Period: Nov 13, 2015 - to - Nov 12, 2017"

to add more info, this is an EDU license. I did successfully complete the Identit-e verification process by uploading a pay stub. Once that process was completed I went back to the AVID store and completed my purchase.

The Identit-e system shows a "redemption code" Am I supposed to do anything with this code? I assumed that once the verification and purchase process was complete my iLok account would have been updated automatically.

welp, I can't open PT and I can't work. Any ideas?

CASE : 03085494

[jeffro]

Originally Posted by Fortheart

I am having the same exact issue works perfectly for months now can't get Pro Tools to launch they're still charging me. Hardly seems fair.

Welcome to the community.

I see that Arianne solved this yesterday via your support case. A license issue like this can also be handled via phone since it's more urgent. Use your System ID (found with your product in my.avid.com/products) when calling or select the activation/registration option.

[jeffro]

Originally Posted by auraline

Same issue...

Welcome to the community.

Will follow up via your support case.

[wolfzane]

Just joining the choir here. Same exact issue. Just created a case at Avid. Hoping for a quick response.

Case Number 03090709

[oneproudmonkey]

Same here

the only active licence i can see is "Pro Tools Plan" I assume I need a different one?

Case number 03089981

Such a shame when you get motivated with a good idea you want to record and see this when you open the program...