Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Closed Thread
 
Thread Tools Search this Thread Display Modes
  #111  
Old 11-15-2016, 03:28 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 9,054
Default Re: Upgrade Plan or Subscription is current, but a new license wasn't deposited for 1

Quote:
Originally Posted by Nickcavin View Post
Same issue here...
Looks like Carmina handled this via your support case.
__________________
  #112  
Old 11-17-2016, 09:08 PM
Fortheart Fortheart is offline
Member
 
Join Date: Nov 2016
Location: 170 Tyson Circle
Posts: 1
Default Re: Pro Tools license expired on an Active Subscription

I am having the same exact issue works perfectly for months now can't get Pro Tools to launch they're still charging me. Hardly seems fair.
  #113  
Old 11-17-2016, 10:51 PM
auraline auraline is offline
Member
 
Join Date: Nov 2016
Location: Columbus Ohio
Posts: 1
Default Re: Pro Tools license expired on an Active Subscription

Same issue as all others.

Also was charged a few days ago.

Case ID 03085156

Avid — what gives? how is this so consistently an issue? I believe this thread was started almost a year ago? Please refund my account for the days since my billing on 11/15 up through the point at which you fix this problem.
  #114  
Old 11-18-2016, 10:04 AM
Anthony_Anz Anthony_Anz is offline
Member
 
Join Date: Jul 2016
Location: NY
Posts: 191
Default Re: Pro Tools license expired on an Active Subscription

Hey All, it looks like I've been initiated into the "club". I renewed my subscription 3 days ago and my iLok account still has not been updated. Every time I launch Pro Tools I get "Subscription License Has Expired" When I check my AVID account it says "Active" and "Time Period: Nov 13, 2015 - to - Nov 12, 2017"

to add more info, this is an EDU license. I did successfully complete the Identit-e verification process by uploading a pay stub. Once that process was completed I went back to the AVID store and completed my purchase.

The Identit-e system shows a "redemption code" Am I supposed to do anything with this code? I assumed that once the verification and purchase process was complete my iLok account would have been updated automatically.

welp, I can't open PT and I can't work. Any ideas?

CASE : 03085494
  #115  
Old 11-18-2016, 10:24 AM
remute remute is offline
Member
 
Join Date: Jan 2005
Posts: 310
Default Re: Pro Tools license expired on an Active Subscription

I asked about compensation too, back when my problems started in August 2015. Nope.

Quote:
Originally Posted by auraline View Post
Same issue as all others.

Also was charged a few days ago.

Case ID 03085156

Avid — what gives? how is this so consistently an issue? I believe this thread was started almost a year ago? Please refund my account for the days since my billing on 11/15 up through the point at which you fix this problem.
  #116  
Old 11-18-2016, 10:37 AM
Anthony_Anz Anthony_Anz is offline
Member
 
Join Date: Jul 2016
Location: NY
Posts: 191
Default Re: Pro Tools license expired on an Active Subscription

Update to the update...

It looks like Carmina took care of my case: -- thank you so much!

Ok, so this just in.. Miraculously 2 brand new licenses just appeared out of nowhere in my iLok manager. Litterally just appeared. here is what I did, maybe it can help others..

After a few futile attempts to "refresh" my "red icon'd" license in the iLok manager version I had I decided to check for updates. low and behold there was an iLok manager update. I did the update, rebooted and relaunched the iLok manager.. This time my licenses appeared with a gray-icon. -- so, I decided to "refresh" again. withing 15 minutes or so 2 brand new green-arrow licenses appeared. I deactivated the old licenses and activated the 2 new ones on my iLok and I now Pro Tools seems to be happy... so I'm not sure what really "fixed" my problem but I hope this may helps some others....



Quote:
Originally Posted by Anthony_Anz View Post
Hey All, it looks like I've been initiated into the "club". I renewed my subscription 3 days ago and my iLok account still has not been updated. Every time I launch Pro Tools I get "Subscription License Has Expired" When I check my AVID account it says "Active" and "Time Period: Nov 13, 2015 - to - Nov 12, 2017"

to add more info, this is an EDU license. I did successfully complete the Identit-e verification process by uploading a pay stub. Once that process was completed I went back to the AVID store and completed my purchase.

The Identit-e system shows a "redemption code" Am I supposed to do anything with this code? I assumed that once the verification and purchase process was complete my iLok account would have been updated automatically.

welp, I can't open PT and I can't work. Any ideas?

CASE : 03085494
  #117  
Old 11-18-2016, 10:49 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 9,054
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by Fortheart View Post
I am having the same exact issue works perfectly for months now can't get Pro Tools to launch they're still charging me. Hardly seems fair.
Welcome to the community.

I see that Arianne solved this yesterday via your support case. A license issue like this can also be handled via phone since it's more urgent. Use your System ID (found with your product in my.avid.com/products) when calling or select the activation/registration option.
__________________
  #118  
Old 11-18-2016, 11:00 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 9,054
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by auraline View Post
Same issue...
Welcome to the community.

Will follow up via your support case.
__________________
  #119  
Old 11-26-2016, 06:06 PM
wolfzane wolfzane is offline
Member
 
Join Date: Nov 2016
Location: Salt Lake City
Posts: 1
Default Re: Pro Tools license expired on an Active Subscription

Just joining the choir here. Same exact issue. Just created a case at Avid. Hoping for a quick response.

Case Number 03090709
  #120  
Old 11-26-2016, 09:23 PM
oneproudmonkey oneproudmonkey is offline
Member
 
Join Date: Jun 2013
Location: Dubbo
Posts: 2
Default Re: Pro Tools license expired on an Active Subscription

Same here

the only active licence i can see is "Pro Tools Plan" I assume I need a different one?

Case number 03089981

Such a shame when you get motivated with a good idea you want to record and see this when you open the program...
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"You do not have any licenses in your account" launching Pro Tools 12 Ed8423 Licensing & Accounts 11 07-24-2017 09:00 PM
"Subscription License Has Expired" seanmascot Licensing & Accounts 3 10-31-2016 08:55 PM
License Pro tools 12.5 subscription GillyTheKid Windows 1 08-28-2016 05:47 AM
Subscription License expired Led Licensing & Accounts 4 04-20-2016 08:56 AM
Subscription license expired js_nyc Licensing & Accounts 1 09-09-2015 05:11 PM


All times are GMT -7. The time now is 09:36 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com