Pro Tools license expired on an Active Subscription

[danander11]

Originally Posted by jeffro

Found your case and checked your account... you have a Pro Tools with Upgrade and Support Plan 2015 bundle which authorizes 10.0-12.5.2. A new license/bundle is required for 12.6/later (see the FAQ). Will follow up via your support case.

Oops.. Maybe I missed updating at some point. I'm a bit loathe to do so sometimes.

Thanks for sorting things out!

[holgerwich]

Same problem here, came back from a small tour and pro tools isn't working.
the payment has went through and on my avid account it shows that i have 24 days (or something like that) left on my subscription... please help

Case number: 03122010

[audio a]

Same problem. First time renewing subscription. PT 12. Case: 03125473 Big happy green "Active" on my account page, big fat expired on iLok.

[DigiTechSupt]

Originally Posted by audio a

Same problem. First time renewing subscription. PT 12. Case: 03125473 Big happy green "Active" on my account page, big fat expired on iLok.

Hello audio a,

We are looking into your issue with renewal but have redeposited licenses so you can get up and running while that's happening.

Best regards,
JC

[enpu]

Same problem. Annual subscription. Renewed it a week before expiration. Avid shows I am active, iLok says I'm expired. How is this still an issue?

[larsenlupin]

Hello.
Same here. I posted a case yesterday and didn't get any answer, not even "Hi, we received your case"
Hope i'll have better luck here.
I HAVE to work NOW, and I'm messing around trying to understand this underexplained iLok procedure. I'm sure I "surrendered" what I had to, and now I'm messing around installing and uninstalling previous versions. What's happening?

[DigiTechSupt]

Originally Posted by enpu

Same problem. Annual subscription. Renewed it a week before expiration. Avid shows I am active, iLok says I'm expired. How is this still an issue?

Hi,

Our webstore rep sent you an Email. All should be set now, please activate your license on your iLok License manager.

Thank you.
TD

[3girlrhumba]

Hi,

I am having exactly the same problem. I have a monthly Pro Tools subscription which is active on my online Avid account and on my iLok but when I try to open Pro Tools it says I have no licenses in my account.

Incredibly frustrating spending money on a product that locks you out every month. Please can someone help?

[105beach]

I started a support ticket this morning, but have yet to hear back, so I though I'd post on here. Having an issue with my ilok licenses and PT 12.7. Software is claiming I don't have a current supporting upgrade plan, which is not the case, I'm paid thru Dec 2017. Case ID is 03130970

[DigiTechSupt]

Originally Posted by 3girlrhumba

Hi,

I am having exactly the same problem. I have a monthly Pro Tools subscription which is active on my online Avid account and on my iLok but when I try to open Pro Tools it says I have no licenses in my account.

Incredibly frustrating spending money on a product that locks you out every month. Please can someone help?

Hi,
You can now activate your Pro Tools Subscription license on your iLok License Manager. Webstore team should be sending you an Email anytime for further info.

Thanks,
TD