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  #1  
Old 07-17-2020, 09:39 AM
mufi mufi is offline
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Location: Bucharest
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Default Wrong subscription chosen

Hi,

My bad, i chose a yearly pt sub paid monthly instead of monthly sub.
I did not activate the licence, realising what i just did
Can this subscription be canceled? I wanted to use the software just for one month.
I already opened a support case, but I was curious about your opinion.

Thanks.
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  #2  
Old 07-17-2020, 09:48 AM
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JFreak JFreak is offline
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Default Re: Wrong subscription chosen

Please wait, support will contact you
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  #3  
Old 07-19-2020, 03:36 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Wrong subscription chosen

Quote:
Originally Posted by mufi View Post
Hi,

My bad, i chose a yearly pt sub paid monthly instead of monthly sub.
I did not activate the licence, realising what i just did
Can this subscription be canceled? I wanted to use the software just for one month.
I already opened a support case, but I was curious about your opinion.

Thanks.
I've forwarded this to the webstore team. You'll receive an Email from them soon on how to move forward.

Thank you!
-Tope
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  #4  
Old 07-25-2020, 12:59 PM
mufi mufi is offline
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Join Date: Jan 2016
Location: Bucharest
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Default Re: Wrong subscription chosen

Thank you for your support. They understood I made a mistake since I had also bought the correct monthly sub, and I did not touch the yearly license. Subscription was canceled and they returned the payment.
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  #5  
Old 08-03-2020, 05:53 AM
rune288 rune288 is offline
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Join Date: Feb 2019
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Default Re: Wrong subscription chosen

Hi, I hope this is the right thread, I wish to upgrade my pro tools subscription from the standard version to pro tools ultimate. I can't see anywhere on the site to do this. I do not wish to have 2 subscriptions running though?
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  #6  
Old 08-03-2020, 06:13 AM
rune288 rune288 is offline
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Join Date: Feb 2019
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Default Re: Wrong subscription chosen

Hi, I don't know if this is the right thread or not but I desperately need to upgrade my subscription from Pro tools standard to pro tools ultimate. I can't see a link anywhere to do so?
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  #7  
Old 08-03-2020, 06:15 AM
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JFreak JFreak is offline
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Default Re: Wrong subscription chosen

Hi, welcome to the community.

Best if you had created your own thread but just please wait until someone at support picks this up
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