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Old 07-14-2020, 02:51 AM
originalfunkbrother1 originalfunkbrother1 is offline
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Default Transfer of ownership

Hi guys

I am selling a S1 board so I have been advised to purchase a service transfer/replacement fee which I have done. I have completed this transfer of ownership form but when I attempt the registration of a web case at avid.force.com/Support/RegistrationCaseCreation, the link takes me to my Avid account page and it is not clear where I submit the form/case.
Any advice would be appreciated.
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Old 07-14-2020, 02:44 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Transfer of ownership

Quote:
Originally Posted by originalfunkbrother1 View Post
Hi guys

I am selling a S1 board so I have been advised to purchase a service transfer/replacement fee which I have done. I have completed this transfer of ownership form but when I attempt the registration of a web case at avid.force.com/Support/RegistrationCaseCreation, the link takes me to my Avid account page and it is not clear where I submit the form/case.
Any advice would be appreciated.
Hi,

I've just checked and you already have a support case on going (case 03981278) you can update this with your new info by accessing the support portal https://my.avid.com/portal/register
I've also alerted the licensing team on this.
Thanks,
Tope
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