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  #1  
Old 07-07-2020, 04:45 PM
nunu nunu is offline
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Default Never received ASC; want a refund. [SOLVED]

Hello, I've been interested in a Pro Tools subscription but have been experiencing some issues. I purchased an ASC to get help and received an email with no information about the code. I checked online and it says I don't even have an ASC. I can't even get ahold of a rep on the phone because I need a code. This is ridiculous and I want a refund. I no longer plan on using Avid products and want to know how can I go about getting a refund.
  #2  
Old 07-07-2020, 05:47 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Never received ASC; want a refund.

Quote:
Originally Posted by nunu View Post
Hello, I've been interested in a Pro Tools subscription but have been experiencing some issues. I purchased an ASC to get help and received an email with no information about the code. I checked online and it says I don't even have an ASC. I can't even get ahold of a rep on the phone because I need a code. This is ridiculous and I want a refund. I no longer plan on using Avid products and want to know how can I go about getting a refund.
Hi,

Your ASC might been sitting inside your Avid Account. You can see it by going to my.avid.com.products#Myproducts and sign in using your registered Email
Now, regarding your refund request, you can file your request at https://shop.avid.com/ccrz__CCPage?p...talReturnsForm

Thank you,
Tope
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  #3  
Old 07-10-2020, 02:33 PM
JingleDjango JingleDjango is offline
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Default Re: Never received ASC; want a refund.

This is exactly the situation I've found myself in. I purchased an ASC to pursue support with my active Pro Tools license. No ASC was delivered. I tried to reach a support agent over the phone but I was informed none were available. I asked if someone could call me back and was assured I would get a call back that day to follow up with me. I'm still waiting several days later.

My support ticket has been 'In Queue' for well over a week. I have tried reaching a team member through the so-called Live Chat feature at shop.avid.com as directed by a phone agent. Through numerous attempts no live agent has ever been available during the posted business hours. No one has returned my messages left through this system. I have submitted a refund request through the link shared above.

Totally abysmal customer service.
  #4  
Old 07-12-2020, 01:10 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Never received ASC; want a refund.

Quote:
Originally Posted by JingleDjango View Post
This is exactly the situation I've found myself in. I purchased an ASC to pursue support with my active Pro Tools license. No ASC was delivered. I tried to reach a support agent over the phone but I was informed none were available. I asked if someone could call me back and was assured I would get a call back that day to follow up with me. I'm still waiting several days later.

My support ticket has been 'In Queue' for well over a week. I have tried reaching a team member through the so-called Live Chat feature at shop.avid.com as directed by a phone agent. Through numerous attempts no live agent has ever been available during the posted business hours. No one has returned my messages left through this system. I have submitted a refund request through the link shared above.

Totally abysmal customer service.
So sorry about the troubles, Christine from the webstore team is already on this.

-Tope
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  #5  
Old 07-15-2020, 12:12 PM
JingleDjango JingleDjango is offline
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Default Re: Never received ASC; want a refund.

I still haven't received an ASC and my refund request has been ignored.
  #6  
Old 07-15-2020, 03:27 PM
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Default Re: Never received ASC; want a refund.

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Originally Posted by JingleDjango View Post
I still haven't received an ASC and my refund request has been ignored.
Hi,
i've just checked and it's already inside your Avid Account

Please go to your products and subscriptions page at my.avid.com/products#Myproducts to access.

Thank you,
Tope
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  #7  
Old 07-15-2020, 06:36 PM
JingleDjango JingleDjango is offline
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Default Re: Never received ASC; want a refund.

Thank you. I'd expected an email but neglected to check there.
  #8  
Old 07-16-2020, 02:43 PM
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Default Re: Never received ASC; want a refund.

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Originally Posted by JingleDjango View Post
Thank you. I'd expected an email but neglected to check there.
You're welcome! Stay safe!
-Tope
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