Error Pro Tools Express on Windows

[JamesC666]

Pro tools registered activated and on my ilok. I have been trying for days to start pro tools express. "missing ilok authorization for "pro tools express". I am not new to computers but this one has me stumped. It shows up on my ilok account and the ilok itself but wont start

[Darryl Ramm]

Express only works with specific audio interfaces. What interface was this software bundled with, and is that interface connected to your computer and powered on and what interface driver do you have installed?

What OS and other systems details? Start at the "Help us Help You - READ THIS Before Posting!" link on the page above. Ideally post a SiSoft Sandra report as described there.

[Bruce Paine]

You should also do a complete uninstall of Pro Tools, and reinstall the latest version of Pro Tools Express (10.3.4) from your Avid account at http://account.avid.com

Pro Tools Express 10.3.4 Info

[JamesC666]

Came bundled with the M-Tracks plus. Running windows 8.1 with a core i5 processor and 16 gigs of ram(ddr3). The video is on the inmusic web sight(Installing and Authorizing Avid Pro Tools Express) and yes the M-Tracks is powered up. Will have a Sandra report for you in a minute. Sorry don't mean to be a pest. Just a bit frustrated. Thanks for your help

[Darryl Ramm]

Originally Posted by JamesC666

Came bundled with the M-Tracks plus. Running windows 8.1 with a core i5 processor and 16 gigs of ram(ddr3). The video is on the inmusic web sight(Installing and Authorizing Avid Pro Tools Express) and yes the M-Tracks is powered up. Will have a Sandra report for you in a minute. Sorry don't mean to be a pest. Just a bit frustrated. Thanks for your help

No version of Pro Tools Express is officially supported on Windows 8.x. Whether it works at all is another question. Hopefully others might speak up here or you could also try asking on the M-Audio site.

I notice that M-Audio at least has device drivers available for Windows 8. I would start by confirming you have those installed and/or unisntall and reinstall them just to be safe. See M-Audio downloads. (if that link does not work just search for the drivers on the M-Audio web site).

[Bruce Paine]

OK, so this is the audio interface you have:
M-Track Plus

There is a link at the top right of that page that says "NEW Drivers Available". Make sure you have installed those.

Operating System(s):
Windows 7 32-Bit, Windows 7 64-Bit, Windows 7 32-Bit SP1, Windows 7 64-Bit SP1, Windows 8 32-bit, Windows 8 64-bit

Release Notes:
- Regardless of M-Track product, its ASIO driver device name will appear as “M-Track Quad ASIO Driver” in all applications.
- The ASIO Drivers hould be used with all audio applications that support ASIO (such as AIR Ignite). WASAPI style drivers are lower performance and have been found to be unstable in some applications.

[JamesC666]

Downloaded new drivers. Maybe that will fix it


<<< Computer Overview >>>
--------------------------------------------------------------------------------

< ID >
Host Name: James-PC
Workgroup: WORKGROUP

< Computer >
Model: OEM To Be Filled By O.E.M.
Serial Number: To Be Filled By O.E.M.
Chassis: OEM Desktop
Mainboard: ASRock H81M-HDS
Serial Number: E80-39015000635
BIOS: AMI (OEM) P1.40 09/09/2013
Intel vPro: 9.00.02.1345
Total Memory: 12GB DIMM DDR3

< Processors >
Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4C
3.6GHz/3.6GHz Turbo, 3.6GHz IMC, 2x 256kB L2,
6MB L3)

< Chipset >
Memory Controller: ASRock RTL8168/8111 PCI-E Gigabit Ethernet
NIC 100MHz FSB, 12GB DIMM DDR3 2x 666MHz
(1.33GHz)

< Memory Module(s) >
Memory Module: Fujitsu F3-12800CL9-4GBSR 4GB DIMM DDR3 PC3-
10700U DDR3-1332
Memory Module: KHX1600C10D3/8GX 8GB DIMM DDR3 PC3-10700U
DDR3-1332

< Video System >
Video Adapter: NVIDIA GeForce 8400GS (16 SM4.1 1.24GHz, 1GB
DDR3 1.2GHz 128-bit, PCIe 2.00 x16)

< Graphics Processor >
OpenCL GP Processor: NVIDIA GeForce 8400GS (16SP 2C 1.24GHz, 1GB
DDR3 1.2GHz 128-bit)
Compute Shader Processor: NVIDIA GeForce 8400GS (16SP 1.24GHz, 1GB DDR3
1.2GHz 128-bit)
Compute Shader Processor: Microsoft Basic Render Driver ()
CUDA GP Processor: NVIDIA GeForce 8400GS (16SP 2C 1.24GHz, 1GB
DDR3 1.2GHz 128-bit)

< Storage Devices >
Hitachi HDS725050KLA360 (500.1:466GB (C:)
ATAPI iHAS124 W (1.8GB, SA:2GB (D:)

< Logical Storage Devices >
Hard Disk (C:): 466GB (NTFS) @ Hitachi HDS725050KLA360
(500.1GB, SATA300, 3.5", 7200rpm, 15MB Cache)
Pro Tools Expres (D:): 2GB (CDFS) @ ATAPI iHAS124 W (1.8GB,
SATA150, DVD+-RW, CD-RW)

< Peripherals >
LPC Hub Controller 1: ASRock 8C5Ch
LPC Legacy Controller 1: T0 C3-33
Audio Device: ASRock 8C20h
Audio Device: EVGA High Definition Audio Controller
Audio Codec: nVidia 000Bh
Audio Codec: 1 0001h
Audio Codec: 1 0001h
Serial Port(s): 1
Parallel Port(s): 1
Disk Controller: ASRock 8C02h
USB Controller 1: ASRock 8C31h
USB Controller 2: ASRock 8C2Dh
USB Controller 3: ASRock 8C26h
USB Controller 4: ASRock ASMedia XHCI Controller

< Printers and Faxes >
Printer: Microsoft XPS Document Writer v4 (600x600,
Colour)
Printer: HP Deskjet 3050A J611 series Class Driver
(600x300, Colour)
Fax: Microsoft Shared Fax Driver (200x200)

< Network Services >
Network Adapter: Realtek PCIe GBE Family Controller (Ethernet,
100Mbps)

< Operating System >
Windows System: Microsoft Windows 8 Home 6.02.9200
Platform Compliance: x64

[JamesC666]

Installed new drivers. Same error messege. Shows up activated in the ilok and on my account online but still wont start up. Do you need more info?

[Bruce Paine]

Originally Posted by Bruce Paine

You should also do a complete uninstall of Pro Tools, and reinstall the latest version of Pro Tools Express (10.3.4) from your Avid account at http://account.avid.com

Pro Tools Express 10.3.4 Info

Did you do that?

[JamesC666]

Just found that a simple program "audacity" works with the MTrack pretty well and its pretty simple to use