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#1
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Bought PT11HD new in March, do I get free upgrade to 12?
I purchased PT11HD in March. I would have waited for PT12 if I would've known it was coming out so soon. Am I eligible for a free upgrade to PT12HD?
If so, what are the steps to retrieve the new software and will I have to pay in the years to come if I keep using PT12? Thanks! |
#2
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Re: Bought PT11HD new in March, do I get free upgrade to 12?
I bought a PT10HD/PT11HD bundle in March. After I registered it and iLok'ed it I went to my account and PT12HD was in there and no PT11HD, along with all the PT10HD components. I would think that you should have PT12HD in your account for download. As of now, you will have to pay $599 by the end of this year and then every year afterwards unless the price increases to purchase a service plan annually to maintain eligibility for upgrades. Your software will continue to work if you don't purchase the service contract, but your license will be 'frozen'. i.e. you won't be able to upgrade in the future. Also, you can never sell your assets once a service contract is purchased, as of this time. As of this time there is no subscriptions for HD, and there is no rental available.
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Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 4 480G OWC 3G SSD data drives in Thunderbolt 2 enclosure, macOS 10.15.7, Pro Tools Ultimate 2020.9.1, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2. |
#3
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Re: Bought PT11HD new in March, do I get free upgrade to 12?
Thanks for the info. There is no PT12 download in my account, how do I get this/who do I contact? I should be eligible for the free upgrade since I purchased PT 11HD in March...
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#4
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Re: Bought PT11HD new in March, do I get free upgrade to 12?
I keep calling Avid to get some help and can't get through to a real person because I don't know my system ID, it's not listed anywhere in my account. I spent thousands of dollars on my new HD system and can't get any support whatsoever, so frustrating.
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#5
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Re: Bought PT11HD new in March, do I get free upgrade to 12?
Quote:
Did you buy an annual support plan with your Protools 11? If so, there should be different instructions on how to get support with that annual support plan. I feel your pain. Most companies have some customer support number to call but not Avid.
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Obsidian Dragon
MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB MacOS 13.6.6 running Protools 2024.3.1 Mac Studio M1Max - 64GB MacOS 14.4.1 running Protools 2024.3.1 |
#6
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Re: Bought PT11HD new in March, do I get free upgrade to 12?
Quote:
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• linkedin •
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#7
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Re: Bought PT11HD new in March, do I get free upgrade to 12?
Wow that support is in full swing, so easy to get a person on the phone. Oh wait, the person's problem was solved here in the online forum. Hasn't that been the way, that the majority of issues have been resolved in the past? Here, in the online forum, which has always been free! Remind me again why we need to pay for support?
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HD Native Pcie, PTHD 11, PT12 Vanilla, Omni, Lynx Aurora 16, 192 I/O (16 in/8 out), 24 Fader D-Command, lots of preamps and compressors. MacPro 5.1 (12) Core (2009 MacPro 8 Core Upgraded to a 12 Core MacPro), 56 Gig Ram, SSD System & 3 - 2TB Drives, OSX 10.9.5, Windows 10 Via Bootcamp |
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