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Old 03-20-2016, 06:03 PM
Ren Renfree Ren Renfree is offline
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Default Purchased ILok 2 key with 0 licenses shows owned by another user....

I purchased an ILok Key with 0 licenses on it with the intent of registering it on my iLok account and purchasing Protools 12 subscription. When I try to open the ilok, it says that its owned by another user and wouldn't let me access it. How do I transfer the key to my account without having to pay $100?
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Old 03-20-2016, 09:36 PM
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crizdee crizdee is offline
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Default Re: Purchased ILok 2 key with 0 licenses shows owned by another user....

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Originally Posted by Ren Renfree View Post
I purchased an ILok Key with 0 licenses on it with the intent of registering it on my iLok account and purchasing Protools 12 subscription. When I try to open the ilok, it says that its owned by another user and wouldn't let me access it. How do I transfer the key to my account without having to pay $100?
Hi,

The previous owner needs to remove it from their account! Until they do that its unusable by anyone except them.

Chris
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  #3  
Old 03-21-2016, 04:47 AM
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Gemylon Gemylon is offline
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Default Re: Purchased ILok 2 key with 0 licenses shows owned by another user....

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Originally Posted by crizdee View Post
Hi,

The previous owner needs to remove it from their account! Until they do that its unusable by anyone except them.

Chris

Problem then is that the previous owner needs to access the iLok to be able to remove it ... I believe ...



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