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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#21
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Re: Avid Downloads NOT working
So the only support that applies to me is the Pro Tools HD SINGLE INCIDENT phone support which is $80.
I'm going out of town. Can't access my software (that I already paid thousands for because I got the whole HDX package with an Omni HD and a 16x16 Avid interface). And I can't contact anyone in a fast way without paying eighty dollars. Super excited about this!
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Pro Tools 10/11 HD, Mac OS 10.8.2, Mac Pro 2 x 2.4 GHz 6-Core Intel Xeon (June 2012) 64 Gig RAM, Avid HDX Card, OMNI HD I/O, 192 HD 16x16, Artist MC Control, Firewire audio drives, Sony Bravia 42" HDMI monitor, Acer 24" monitor |
#22
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Re: Avid Downloads NOT working
Have you tried a different browser?
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#23
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Re: Avid Downloads NOT working
Safari and Firefox.
Same on both Can YOU download stuff from your Avid Audio account?
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Pro Tools 10/11 HD, Mac OS 10.8.2, Mac Pro 2 x 2.4 GHz 6-Core Intel Xeon (June 2012) 64 Gig RAM, Avid HDX Card, OMNI HD I/O, 192 HD 16x16, Artist MC Control, Firewire audio drives, Sony Bravia 42" HDMI monitor, Acer 24" monitor |
#24
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Re: Avid Downloads NOT working
And two different Mac computers, a Mac Pro and a Macbook Pro
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Pro Tools 10/11 HD, Mac OS 10.8.2, Mac Pro 2 x 2.4 GHz 6-Core Intel Xeon (June 2012) 64 Gig RAM, Avid HDX Card, OMNI HD I/O, 192 HD 16x16, Artist MC Control, Firewire audio drives, Sony Bravia 42" HDMI monitor, Acer 24" monitor |
#25
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Re: Avid Downloads NOT working
Yes, Firefox on OSX.9 works perfectly.
Maybe check your Java for updates? |
#26
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Re: Avid Downloads NOT working
Quote:
Yes this is the sort of thing that Tech Support could be really handy at, but I don't feel like I need to pay $80 to troubleshoot why I can't download stuff from Avid, when all week I've downloaded stuff from 10 or more other destinations.
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Pro Tools 10/11 HD, Mac OS 10.8.2, Mac Pro 2 x 2.4 GHz 6-Core Intel Xeon (June 2012) 64 Gig RAM, Avid HDX Card, OMNI HD I/O, 192 HD 16x16, Artist MC Control, Firewire audio drives, Sony Bravia 42" HDMI monitor, Acer 24" monitor |
#27
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Re: Avid Downloads NOT working
Well, it's likely to be something specific to you because if NO ONE could download anything from Avid.com, this place would be lit up.
Also, I do believe that that $80 would be refunded if the issue turned out to be on Avid. |
#28
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Re: Avid Downloads NOT working
In order to use the Download Manager with akamai downloads in your avid account, you would need to install Oracle Java:
www.java.com Newer versions of Mac OS X automatically remove Oracle Java. Java Mac FAQ Quote:
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#29
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Re: Avid Downloads NOT working
Quote:
Oh yeah - the Avid page that used to be called My Avid is now called Avid Everywhere. Same url as the old name though. edit for additional: I should add I use one of my other computers around here (my Photoshop and web Mac Mini) for web work (downloads, etc.) and it's running OSX 10.6.8. Like I said - works just fine. Last edited by musicman691; 07-11-2014 at 01:06 PM. Reason: additional info |
#30
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Re: Avid Downloads NOT working
I'm having the same issue, running safari (and firefox) on 10.8.5. I installed the latest Java, restarted, adjusted the security settings, etc. as far as things suggested on these forums. Nothing. Makes me want to tear my hair out. There have been a lot of issues with this, actually, from what I've seen on the webs. Would be nice if someone from Avid could give a definitive fix, or address it at least. I just got my PT 11 in delivered and all after the iLok rigamarole I can't even download the #%^*@ software! I just wanna make some music! So frustrating. Guess I'll try again...
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