Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Old 04-30-2019, 12:05 AM
apps@maxman.tv apps@maxman.tv is offline
Join Date: Apr 2019
Location: Kuala Lumpur
Posts: 1
Default Bought Pro Tools Subscription, doesn't show in iLok License Manager

Hi, I bought Pro Tools Subscription which expire in 2020. It shows in my AvidApplicationManager but it doesn't show in my iLok License Manager.
I have brought this issue in Avid Support Center but they mentioned that my account's subscription ends in May 2019.
Please help.
Reply With Quote
Old 04-30-2019, 12:22 AM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,270
Default Re: Bought Pro Tools Subscription, doesn't show in iLok License Manager

Welcome to the community.

Please check to see if you might have multiple iLok accounts. We've helped a few other customers that didn't realize they had created a second account during product activation, and had their iLok on one account with licenses in the other.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Renewed Pro Tools Subscription but my license isn't showing up in Ilok fogger808 Licensing & Accounts 29 04-19-2018 12:10 PM
Made a renew for my monthly Pro Tools subscription but It doesn't show in my iLok emilianoglucero Licensing & Accounts 1 08-01-2017 10:16 PM
Bought Pro Tools, but activation license is now missing in iLok license manager JlrBrodie Licensing & Accounts 4 11-21-2016 01:25 PM
Last ilok license manager update broke my Pro Tools. amagras General Discussion 1 07-04-2016 05:27 PM
Bought an annual subscription for PT12 but received a monthly license? Simski Licensing & Accounts 3 12-24-2015 07:04 AM

All times are GMT -7. The time now is 08:30 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com