Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-09-2019, 02:16 AM
chefbrody chefbrody is offline
Member
 
Join Date: Oct 2008
Location: Paris, France
Posts: 16
Default I can't renew my annual Pro Tools Ultimate Subscription

Hi! I forgot to renew my annual Pro Tools Ultimate Subscription before March 31st 2019 but I'm still in the 30 days period. However in my avid account there's no Renew Link Button available like every year in my products... How can I proceed ?
Thanks
__________________
Nicolas
Reply With Quote
  #2  
Old 04-09-2019, 04:51 AM
octatonic octatonic is offline
Member
 
Join Date: Aug 2002
Location: UK
Posts: 224
Default Re: I can't renew my annual Pro Tools Ultimate Subscription

I'd call Avid.
You'll spend 40 minutes on hold but they will eventually answer.

I tried for days to get a response form them regarding a support renewal- it was resolved on the phone once they eventually picked up.
Reply With Quote
  #3  
Old 04-09-2019, 01:39 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,268
Default Re: I can't renew my annual Pro Tools Ultimate Subscription

Quote:
Originally Posted by chefbrody View Post
Hi! I forgot to renew my annual Pro Tools Ultimate Subscription before March 31st 2019 but I'm still in the 30 days period. However in my avid account there's no Renew Link Button available like every year in my products... How can I proceed ?
Thanks
Sorry for the trouble. To clarify... this is an Update Plan not a Subscription, so you own a perpetual (non-expiring) license. I see you have a case started so please watch for a case update email. If needed you can call using your System ID and reference your case #.
__________________
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Can't renew pro tools 12 HD annual subscription stewart@3p Licensing & Accounts 7 02-12-2018 05:43 PM
Pro Tools Monthly Subscription won't renew on iLok zensavona Licensing & Accounts 39 12-19-2017 12:54 PM
Pro Tools 12 HD Annual Renew $399 again? Ianduarte Pro Tools 12 35 06-07-2017 06:40 AM
To renew Pro Tools 12 Annual Upgrade Plan, click on Renew Support unkJE Pro Tools 12 0 03-30-2017 04:05 PM


All times are GMT -7. The time now is 01:00 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com