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Old 03-23-2015, 02:38 PM
jamesfowler jamesfowler is offline
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Default Can't authorize - reseller not found

Purchased PT express + upgrade from Audio Deluxe out of Franklin, TN and when prompted by Avid to enter my reseller, Audio Deluxe is not an option and as far as I can tell, I cannot proceed. Any advice? I've emailed/called Audio Deluxe and have not heard back.

- Jim
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Old 03-23-2015, 02:42 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Can't authorize - reseller not found

Hi and Welcome to the community

You can use any reseller that is listed as it has no baring when activating PT
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Old 03-23-2015, 02:57 PM
jamesfowler jamesfowler is offline
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Default Re: Can't authorize - reseller not found

Thanks for the welcome. I was able to proceed by using a randomly selected reseller (had to go through whole procedure to confirm). Prior to this, I also tried a few different shops that I know sell PT (jrrshop, for example) who also don't show up. I hope I haven't run afoul of Avid's rules/regulations. Still odd that a company that lists itself as an authorized reseller doesn't show up on the list.
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Old 03-23-2015, 03:01 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Can't authorize - reseller not found

Quote:
Originally Posted by jamesfowler View Post
Thanks for the welcome. I was able to proceed by using a randomly selected reseller (had to go through whole procedure to confirm). Prior to this, I also tried a few different shops that I know sell PT (jrrshop, for example) who also don't show up. I hope I haven't run afoul of Avid's rules/regulations. Still odd that a company that lists itself as an authorized reseller doesn't show up on the list.
Yes I agree but no rules broken and happy pro tooling
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Old 03-23-2015, 03:06 PM
mesaone mesaone is offline
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Default Re: Can't authorize - reseller not found

James, you might alert Audiodeluxe to this fact. I predict them selling quite a few copies of Pro Tools, given the price they offer... They could add a note to their CS emails instructing customers how to proceed when faced with the same problem you encountered.
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Old 03-23-2015, 03:18 PM
jamesfowler jamesfowler is offline
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Default Re: Can't authorize - reseller not found

I agree completely and have emailed them stating as much. It's mildly disconcerting and a simple "here's what's gonna need to happen" would go a long way. Certainly I'm not the only one to whom this has happened. Anyhow, all is apparently well. I appreciate the assistance.

- Jim
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