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  #1  
Old 03-17-2015, 08:35 AM
Brado Brado is offline
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Join Date: Jul 2009
Location: Ashburn, VA
Posts: 17
Default Where is my PT 11 license

Hi folks.. Just bought the $199 upgrade to PT 11. Been running 10 for a while. Order went through, I downloaded PT11, but there is no license in my iLOK. Am I missing something here? The only PT license I have in iLOK is my PT 9/10 license..

I have a email into Avid, but slow to respond. I am dead in the water at the moment and need to work on some sessions..

thanks

-B
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Old 03-17-2015, 09:59 AM
mesaone mesaone is offline
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Location: USA
Posts: 5,257
Default Re: Where is my PT 11 license

They don't deposit the license on your iLok, you have to do that.

What happens is this: you get an email with information about surrendering the PT10 license. You surrender it, the PT11 license is deposited into your account, and from there you can move the license to your iLok.
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Old 03-17-2015, 10:02 AM
Brado Brado is offline
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Join Date: Jul 2009
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Default Re: Where is my PT 11 license

ahhh ok.. so when do I get this mysterious surrender email.. its been 3 days since I purchased and they took my money ..

thanks

-B
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Old 03-17-2015, 10:08 AM
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Southsidemusic Southsidemusic is offline
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Join Date: Dec 2011
Location: Stockholm - Sweden
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Default Re: Where is my PT 11 license

It shouldn't take 3 days to get the registration codes so check spam folder and traah folders too make sure the emails haven't ended up there. I will ask Avid if you don't find the emails. We got ours in a few hrs.
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