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  #1  
Old 02-19-2021, 06:12 PM
djangolives djangolives is offline
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Join Date: Feb 2021
Location: Greenbrae
Posts: 6
Default Win10 TP12 ,2020.12 & TP First Install but CRASH

Intalled PT12 started to crash. Error report as per pic "Driver IRQL Not Less or Equal" and "What failed AvidMBoxMini.sys. Performed all recommended Avid Windows Optimizations steps OK. Same hardware as when TP12 working. Obtained replacement iLok devise and purchased License Extension. All seems working OK.

Could not intall PT12 from my original saved .zip. Could not install PT2020.12 nor ProTools First without having system without same error crash as per pic. The SiSorftware report below follows. I can provide Error Log report if needed. Please advise how to install and use again.
Thanks
Edward/DjangoLives


SiSoftware Sandra Report
Host Name : DESKTOP-TQAG485
Workgroup : WORKGROUP

Computer
Model : Dell OptiPlex 9010
Serial Number : 67X****
Chassis : Dell Space-saving
Mainboard : Dell 0F3KHR
Serial Number : /67X3BZ1/CN7************
BIOS : Dell A15 08/12/2013
Intel vPro : 8.1.40.1416
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.69GHz/3.9GHz, 3.7GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Dell Core3 (Ivy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Hynix (Hyundai) HMT351U6CFR8C-PB 4GB DIMM DDR3 2Rx8 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Micron 8JTF51264AZ-1G6E1 4GB DIMM DDR3 1Rx8 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Hynix (Hyundai) HMT351U6CFR8C-PB 4GB DIMM DDR3 2Rx8 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Micron 8JTF51264AZ-1G6E1 4GB DIMM DDR3 1Rx8 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Dell Computer DELL E1912H
(1366x768, 18.5")
Video Adapter : Intel(R) HD Graphics 4000 (128S 16C SM5.0 350MHz/1.15GHz, 320kB L2, 32MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) HD Graphics 4000 (128S 16C SM1.2 350MHz/1.15GHz, 2MB L2, 1.4GB DDR3 1.6GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) HD Graphics 4000 (128S 16C SM11.0 350MHz/1.15GHz, 320kB L2, 64MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Storage Devices
Disk : KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2)
Optical : HL-DT-ST DVD+/-RW GTA0N (448.2MB, SATA150, DVD+-RW, CD-RW)

Logical Storage Devices
Windows (C:) : 222GB (NTFS, 4kB) @ KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2)
Hard Disk : 515MB (NTFS, 4kB) @ KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2)
Windows RE tools : 515MB (NTFS, 4kB) @ KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2)
SYSTEM : 96MB (FAT32, 1kB) @ KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2)
Apps (D:) : 4GB (UDF, 2kB) @ HL-DT-ST DVD+/-RW GTA0N (448.2MB, SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller #1 : Dell Panther Point LPC Controller
Audio Device : Dell Panther Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Codec : Intel 2806
Serial Port(s) : 2
Disk Controller : Dell Panther Point 6 port SATA AHCI Controller
USB Controller #1 : Dell Panther Point USB xHCI Host Controller
USB Controller #2 : Dell Panther Point USB Enhanced Host Controller #2
USB Controller #3 : Dell Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP OfficeJet Pro 9020 series PCL-3 (600x600, Colour)
Printer : HP Color LaserJet Pro M478f-9f PCL-6 (V4) (600x600, Colour, Duplex)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners & Cameras
Scanner : Microsoft HPB820A2.hsd1.ca.comcast.net (HP OfficeJet Pro 9020 series) (Scanner, USB)
Scanner : Microsoft HPB3A8E9.hsd1.ca.comcast.net (HP Color LaserJet Pro M478f-9f) (Scanner, USB)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.19042
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
Attached Images
File Type: jpg PT_System_Crash_200211.jpg (85.4 KB, 0 views)
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  #2  
Old 02-19-2021, 07:11 PM
Darryl Ramm Darryl Ramm is offline
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Join Date: Nov 2010
Location: USA
Posts: 14,851
Default Re: Win10 TP12 ,2020.12 & TP First Install but CRASH

It's a third generation Mbox Mini? I'll assume it is.

"Driver IRQL Not Less or Equal" and "What failed AvidMBoxMini.sys." are both telling you it's likely not a Pro Tools issue. This is the Mbox Mini device driver. Messing around with Pro Tools is likely a total waste of time.

Do you have the latest Mbox Mini driver installed?

Even if you do try uninstalling and reinstalling it from a fresh clean driver download.

Try a different USB port and USB cable.

Test with a different interface.

This interface is about 2 years beyond end of life, has not had a driver update since 2014. Now may be the time to purchase a new interface.
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  #3  
Old 02-23-2021, 05:37 PM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
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Join Date: Apr 2006
Location: Los Angeles
Posts: 17,305
Default Re: Win10 TP12 ,2020.12 & TP First Install but CRASH

Let us know how your doing. It may help others as well.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2020.12 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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  #4  
Old 02-28-2021, 08:51 PM
sw rec sw rec is offline
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Join Date: Oct 2005
Location: Colo Spgs Colo
Posts: 5,698
Default Re: Win10 TP12 ,2020.12 & TP First Install but CRASH

Mismatched ram is a show stopper. All your ram sticks need to be identical.
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  #5  
Old 03-01-2021, 12:33 AM
djangolives djangolives is offline
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Join Date: Feb 2021
Location: Greenbrae
Posts: 6
Default Re: Win10 TP12 ,2020.12 & TP First Install but CRASH

Thank you for replay. This entire hardware was working for a couple of years and but for Win 10 updates.
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  #6  
Old 03-01-2021, 12:42 AM
djangolives djangolives is offline
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Join Date: Feb 2021
Location: Greenbrae
Posts: 6
Default Re: Win10 TP12 ,2020.12 & TP First Install but CRASH

Thank you for your response. Am waiting for new Focusrite scarlett 2i2 3Gen hardware.
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