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#1
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PTF Project download problem!!
Hi
I'm a newbie here and apologies for the PTF post on a PT forum :) I am going a bit crazy though. I'm pretty new to PTF but was going pretty well and nearly finished my first complete song but then on launching again the other day, my projects had disappeared!! Then they came back but with the notification of 0% transferred. Previously there were also messages of, failure to upload and failure downloading but were always able to save and reopen. I believe this is some sort of Cloud issue. I have searched around and in my local cache but no luck. Any help would be awesome /Users/saschaklave/Desktop/Screen Shot 2021-03-14 at 2.49.40 PM.png /Users/saschaklave/Desktop/Screen Shot 2021-03-15 at 4.02.07 PM.png Last edited by sasch; 03-14-2021 at 10:06 PM. Reason: add picture |
#2
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Re: PTF Project download problem!!
Hi and welcome to the forum.
I'll start by saying that it is very important to keep your PTF Task Manager window open when closing your session and making sure that all of your tracks and your project have successfully uploaded to the cloud before closing PTF. You will find task manager in the top Window menu. When you are finished with a project, save it, then open the task manager window and then close your project. You should see activity in the task manager window showing the tracks and project sync status. Wait until everything has finished before exiting PTF. Just to rule out any issues with your system, I would create a new cloud based project in PTF. Add a few tracks; audio and instrument, and record something short. Then follow the steps above and ensure that everything syncs properly. Exit PTF, then restart it and see if you can access the new project and that all of your content is there. |
#3
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Re: PTF Project download problem!!
Hey thanks junkgear
Yes have checked task manager and nothing seems to be uploading through there, it just sits at 0% transferred. Ive also not been able to find anything saved in my local cache. Things aren't looking good I guess |
#4
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Re: PTF Project download problem!!
Also, the project does save initially but then later the cloud symbol shows up which I press to download, but nothing gets 'transferred' and so unopen-able
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#5
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Re: PTF Project download problem!!
If the task manager shows that nothing is uploading, then there will be nothing to download later on since your files never made it to the cloud. You will have to find out why nothing is uploading. Possible causes are virus software or firewall rules that are blocking the connection to Avid servers.
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#6
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Re: PTF Project download problem!!
Quote:
__________________
Pro Tools 2018.12 OS X 10.14.6 Mac Mini (2012) Quad 2.3 GHz Intel Core i7 16 GB 1600 MHz DDR3 RAM |
#7
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Re: PTF Project download problem!!
sasch, please tell me what version of Pro Tools First you are using and on what kind of Os. Maybe we will find the problem
Best
__________________
MacBook Air M1, 8 Gb, 512 GB Apple SSD, 512 Gb Samsung Evo 970 NvME TB3 SSD, 1000 GB Crucial P1 TB3 SSD, macOs 12.3., RME Babyface blue, macOs Sonoma 14.4.1 MacBook Pro 13, Mid 2012, 16 GB, 250 GB Crucial MX macOs Sonoma 14.4.1 / Windows 11 _____________________________________________ Pro Tools 2022.7 Logic Pro 10.8.1 Cubase 12.07 Elements Wavelab 11.2 Elements _____________________________________________ Music was my first love - shine on |
#8
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Re: PTF Project download problem!!
hiya Netmania
everything rather old unfortunately :) PTF 12.3.1 OS X El capitan 10.11.6 thank you |
#9
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Re: PTF Project download problem!!
sounds like a good way to go Colliderman!
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#10
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Re: PTF Project download problem!!
the first thing to do is to install Pro Tools First 2018.7. This is the last supported PTF Version for El Cap. It is a really big step in functionallity and stability for your system. On my imac 9,1 from 2009 with El Cap i installed Pro Tools First 2019.6 that worked flawless. The Benefit of the 2019 and newer versions is that you dont need to store in the cloud anymore. You can save your projects on your mac.
Maybe give, at least 2018.7 a try? Best
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MacBook Air M1, 8 Gb, 512 GB Apple SSD, 512 Gb Samsung Evo 970 NvME TB3 SSD, 1000 GB Crucial P1 TB3 SSD, macOs 12.3., RME Babyface blue, macOs Sonoma 14.4.1 MacBook Pro 13, Mid 2012, 16 GB, 250 GB Crucial MX macOs Sonoma 14.4.1 / Windows 11 _____________________________________________ Pro Tools 2022.7 Logic Pro 10.8.1 Cubase 12.07 Elements Wavelab 11.2 Elements _____________________________________________ Music was my first love - shine on |
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