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  #21  
Old 05-17-2018, 12:10 PM
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Benoni Benoni is offline
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Default Re: Can't get ProTools First to recognise my Interface

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Originally Posted by Big Cloud View Post
Thank you, that's really good to know. Appreciate the help!
On my system disabling everything did not help. Still crashing after open, you see the interface for a split second and then crash. And the same error. Give the trial a try and then you may want to rent PT 2018.

Like I said, this happens on two systems with Windows 10 and PT First 2018.4
It could be a problem with something in the code.
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  #22  
Old 05-17-2018, 12:38 PM
Big Cloud Big Cloud is offline
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Default Re: Can't get ProTools First to recognise my Interface

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Originally Posted by Benoni View Post
On my system disabling everything did not help. Still crashing after open, you see the interface for a split second and then crash. And the same error. Give the trial a try and then you may want to rent PT 2018.

Like I said, this happens on two systems with Windows 10 and PT First 2018.4
It could be a problem with something in the code.
Sounds like we have identical issues, good to know it's not just me.
Yes, I'll get hold of the trial and see if the full version of Pro Tools works ok, then take it from there.
Really appreciate the reply, Thanks again.
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  #23  
Old 05-28-2018, 01:54 AM
Big Cloud Big Cloud is offline
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Default Re: Can't get ProTools First to recognise my Interface

Just to update for anyone else who was having the same problem.

I ended up getting myself a demo which worked fine and I'm now running the full version of Pro Tools 2018 on windows 10 with no issues.
The problem was ProTools First. Thanks for all the advice.
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  #24  
Old 05-29-2018, 06:30 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Can't get ProTools First to recognise my Interface

Good news, and thanks for letting everybody know how this worked out for you.


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  #25  
Old 06-27-2021, 05:37 PM
lowrescreates lowrescreates is offline
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Default Re: Can't get ProTools First to recognise my Interface

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Originally Posted by junkgear View Post
Try holding down the N key while Pro Tools loads. This should force a hardware refresh and allow you to pick your audio interface.

Also make sure that nothing else is using the Saffire at the same time Pro Tools is attempting to use it. Windows will typically default to using your audio interface for all sound, and this can lead to issues.

Also check out the Optimization and Help Us Help You guides.
You are a genius!! Thanks for this!
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