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#1
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HD Omni dead?
Today my HD Omni interface suddenly doesn’t work.
The fans are running and the power button lights up in orange, but LCDs are black and no buttons or encoders work. Pro Tools doesn’t recognize it either. Anybody else have seen this?
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PT Ultimate 2022.10.0 | HD OMNI | S3 | PT Dock | EuControl 2022.4.0.78 | PT Control 2022.4.0.60 macOS Big Sur 11.6.5 | Mac Pro (2019), 3,2 GHz 16-Core Intel Xeon W, 384 GB 2933 MHz DDR4 |
#2
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Re: HD Omni dead?
I would recommend rebooting your computer and immediately running DigiTest which you can find under Applications/Utilities/Avid DigiTest. Click on the peripherals tab and see if it is detected, erroneous or if it is possible to update firmware.
Jeff |
#3
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Re: HD Omni dead?
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PT Ultimate 2022.10.0 | HD OMNI | S3 | PT Dock | EuControl 2022.4.0.78 | PT Control 2022.4.0.60 macOS Big Sur 11.6.5 | Mac Pro (2019), 3,2 GHz 16-Core Intel Xeon W, 384 GB 2933 MHz DDR4 |
#4
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Re: HD Omni dead?
The last effort would probably be to try updating / reloading the firmware with Digitest using a pre-12.4 version if possible. We've seen customers recover units in this state with earlier versions before. If that doesn't work, it would likely need to be repaired.
best, Jeff |
#5
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Re: HD Omni dead?
Its also worth reseating all connections
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#6
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Re: HD Omni dead?
Thanks for your help and suggestions!
When it wasn’t possible to update the firmware via Digitest, I was about to give up, so i just left the unit powered on while doing other things. After an hour or so, I heard the fans slowing down an then the displays and diods lit up. I was able to update the FW and after a reboot it seemed to work - Pro Tools recognized the HD Omni and the meters on the interface were indicating signal, but there was no sound from any outputs (TRS, D-Sub or headphones). After another restart of the Omni, Mac and PT though, everything seems to work again.
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PT Ultimate 2022.10.0 | HD OMNI | S3 | PT Dock | EuControl 2022.4.0.78 | PT Control 2022.4.0.60 macOS Big Sur 11.6.5 | Mac Pro (2019), 3,2 GHz 16-Core Intel Xeon W, 384 GB 2933 MHz DDR4 |
#7
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Re: HD Omni dead?
Wish I had a happy ending like this... My Omni has also apparently died. No fan noise, no activity on the front panel, nothing to see other than the light ring around the power button. I've tried everything, and I'm beginning to think that it may finally be time to write it off, give up on Avid, and move to a different DAW.
[sigh]
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Mac Pro 6,1 ("Garbage can"), late 2013, 3 GHz 8-Core Intel Xeon E5; 64GB RAM; MH ULN-2 (Ethernet MHLink connection) PT Ultimate 20.12.0; REAPER64; PreSonus Studio One 5 Pro, Central Station Plus, and FaderPort McDSP All Access; Slate Digital All Access; Waves Diamond 12.0; NI Komplete; EW GhostWriter Finale 26.3.1 |
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