MachineControl and Avid Complete Plugin Bundle for Pro Tools Ultimate

[Rubicon]

I am sorting this out also. I have an un-named not-downloaded product. I can get up to the identify ilok screen and then is says:

This iLok account does not appear to have an eligible license for this upgrade.
Please ensure that your iLok account below is correct. For information on eligible products see the product description details on shop.avid.com or your Avid reseller.

I don't know if this is the bundle or nor?

I am licensed PT Ultimate for HDX.

Thanks!!

[silverhammernz]

Yes I have looked there, looked everywhere. Check it every day. Very conspicuous by it's absence.

[GS-DK]

Nothing here yet. Avid - you get my money when do you deliver?

[Rubicon]

So.....

I called Avid using my ultimate support plan... Line was busy so I used the 1+ number and got through. A kind but busy man by the name of Mo said he would try to help me. After a brief hold he agreed with me that there was no "Complete Plugin Bundle" in my account. After another brief hold he replied this would be fixed by the end of the day. Low and behold about an hour later I received an email with a download link to the complete bundle, and instructions that a 30 day free trial license would get me started on the path to the new (Well, actually old.) plugins until Avid had this fully sorted out.

Good thing I had paid my support plan to help Avid sort out it's own issues.

As I d/l the complete bundle installer I have to wonder if Curly and Larry were close by in case Avid needed their help also...

Download is super slow and just failed... I'll post when I have it working...

[toolz]

Nothing... tumble weed, dust ..tumble weed..

[zedhed]

Originally Posted by toolz

Nothing... tumble weed, dust ..tumble weed..

That's just how Avid rolls

[Rubicon]

Working here now.

I suggest calling Avid.

[moogboy100]

Originally Posted by off the wall

It was in the "Not Yet Downloaded" section on my main account page. After I activated and installed, it then appeared on the normal downloads page.

Odd way to go about it IMO.

My Not Yet Downloaded is empty too.

[moogboy100]

Originally Posted by silverhammernz

Yes I have looked there, looked everywhere. Check it every day. Very conspicuous by it's absence.

Same here. It's not in any section of my avid account.

[jeffro]

Originally Posted by K Roche

Interestingly enough my "Complete Plugin Bundle" installer, did not show up in "Additional Value Content "
It show up under my "Products Not Yet Downloaded" section...

Your product did not change from HD to Ultimate, so I believe that's why your Additional Value Content didn't change correctly. Started a support case for you to get this fixed.